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Technical Support Engineer Job Opening In Michigan City – Now Hiring Atlas Copco


Job description

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

Atlas Copco is a global, industrial company.

We are pioneers and technology drivers, and industries all over the world rely on our expertise.

At Atlas Copco, we strive for a culture that encourages diversity of mind, inviting all voices to the table.

For the last years, Atlas Copco remains the best kept secret and has been the Home of Industrial Ideas.

With sustainability at the forefront of everything we do, our tools and our people have changed the world for the better.

Did you know that the solutions we develop are a key part of most industries?

Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team?

At Atlas Copco Vacuum North America, the role of the Technical Support Engineer is critical in ensuring an exceptional experience for both new and existing customers

We are looking for a Technical Support Engineer to support Atlas Copco and Dekker brand products.

The Technical Support Engineer will report to the Regional Operations Manager and work closely with field service engineers, service sales engineers, distributors, and global technical support.

In this role, you will:

  • Offer professional and timely service support to the Customer Centers, field service engineer, OEM, endusers and distributors.
  • Continuously improve the product quality by a proactive failure reporting including resolution follow up.

    Analysis of incident and warranty reporting will be required.

    Documentation of incident and resolution with customer feedback is required
  • Provide accurate and up to date service information covering all aspects of vacuum pump installation.

    Provide technical training to customer centers and dealers.

  • Effectively diagnose electrical / electronic and control faults on customer equipment.

    Including MK5 gateway, Controller 4.0, VSD, PLC, etc.
  • Understand and support Atlas Copco’s connectivity products including genuis box and controller 4.0.
  • Serve as an ambassador for the company, promoting the Atlas Copco “Way”.

    Learn and share knowledge, experiences, and training with teammates to increase one’s own knowledge and knowledge of others.

  • Display the ability to manage time accordingly.

    Must have the ability to work and solve problems independently.

    Always promote and practice proper safety procedures and the correct use of personal protective equipment.
  • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.
  • Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
  • Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
  • Perform other duties as assigned.
  • Superviosr Responsibility:

  • None
  • Travel:

  • Potential travel required no more than 25% of time.

    Travel to customer locations, including out-of-town and overnight travel.

  • What you can expect from us? 

    In return, we offer

  • We believe and foster a learning culture where global mobility is an important enabler for growth.

  • Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.

  • You will experience a onboarding program.

  • We support you and your well-being with different programs and committees.

  • We offer an Attractive Benefit Package:• Excellent compensation package, including a flexible benefits plan, and generous (k) retirement plan• Health insurance/ Dental insurance/ Vision insurance• Paid time off• Life & Disability insurance• Salary based on knowledge, skills, and experience.

  • We are an equal opportunity employer.

  • We offer reasonable accommodations to those with disabilities.

  • What we expect of you? 

    To be successful, you will need:

    (Even if you don't meet all the requirements but are looking for a challenge, feel free to apply!)

    Education:

  • 4-year technical degree preferred
  • High School Diploma or equivalent required
  • Technical training in electrical, hydraulics, and/or pneumatics preferred.
  • Experience:

  • 1-2 years of technical experience maintaining and repairing various types of mechanical and electrical equipment.

    Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics.

    Experience with Mechanical pumps, control logic, VSD is a plus.
  • Knowledge Areas:

  • Technical expertise, combining mechanical and electrical components
  • Aspiration to keep up to date with latest technical developments
  • Experience in a service position in an industrial and highly technical environment
  • Critical Skills (Atlas Copco 9 Core Competency based evaluation)

  • Able to work independently with strong self-management and professionalism.

    Able to complete work within assigned deadlines.

    Computer proficiency as required for communication, research, work orders and programming various controllers.

    Excellent customer service and communications skills (verbal and written).

  • Must be fluent in English other languages including Spanish or French is a plus
  • Valid driver’s license required.
  • Must be able to lift up to 50 lbs.

    on a occasion and work in industrial environments
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Michigan City, United States, highlighting market share and opportunities for professionals in Technical Support roles.

    60174 Jobs in United States
    60174
    1825 Jobs in Michigan City
    1825
    Download Technical Support Jobs Trends in Michigan City and United States

    Are You Looking for Technical Support Engineer Job?

    Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Atlas Copco adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Technical Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Michigan City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Support Engineer?

    Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

    To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Technical Support Engineer Job Success

    Atlas Copco interview tips for Technical Support Engineer

    Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Atlas Copco's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Technical Support Engineer interview at Atlas Copco, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Atlas Copco's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Technical Support Engineer Positions

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