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Technical Support Engineer, Power Systems Job Opening In Remote – Now Hiring Bentley Systems


Job description

Technical Support Engineer

Bentley Systems, Inc is looking for a self-starting individual to join its EasyPower team as a Technical Support Engineer.

In this role, you will work as a member of our technical support team to provide the highest quality software and engineering support to our customers.

They will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills.

If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you! 


Job Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Create knowledge base including technical notes, and articles
  • Develop and demonstrate expertise in Bentley's Electric Utilities software products


Skills Required

  • Bachelor’s degree in electrical engineering or equivalent work experience
  • 1-2 years related experience
  • Demonstrated proficiency with all modern Windows operating systems
  • Comfortable troubleshooting software and network problems
  • Strong oral and written communication skills
  • Requires sitting or standing at will while performing work on a computer.

    The role requires communication with managers, peers and other colleagues of the company in person, and by utilizing Microsoft Teams chat, calling and meeting functions


Desired Experience

  • Microsoft SQL Server experience
  • Experience with Knowledge Centered Support
  • Excellent attention to detail
  • Experience with power systems or using power system design and analysis software

 

#LI-Remote #NI-1

About Bentley Systems

 

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more.

Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle.

Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.

 This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

as an applicant under the law.

 

 

Request an Accommodation:

 

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities.

We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.

  You can make an accommodation request by calling 610-458-5000 or sending us an email at

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Remote, United States, highlighting market share and opportunities for professionals in Technical Support roles.

58134 Jobs in United States
58134
162 Jobs in Remote
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bentley Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Engineer, Power Systems Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Remote. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer, Power Systems?

Key qualifications for Technical Support Engineer, Power Systems typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer, Power Systems Job Success

Bentley Systems interview tips for Technical Support Engineer, Power Systems

Here are some tips to help you prepare for and ace your Technical Support Engineer, Power Systems job interview:

Before the Interview:

Research: Learn about the Bentley Systems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer, Power Systems interview at Bentley Systems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bentley Systems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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