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Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phoneTroubleshoot issues through reproducing the problem and determine resolutionTriage newly reported problems, assign proper severity and work to identify a resolutionUpdate the ticket tracking system to provide accurate and current status of support issuesCreate Knowledge-base articles regularly to expand self-help tools for customers and internally Qualifications:
3+ years of experience working with enterprise software applications in support, development/QA, services or similar technical roleExperience writing SQL queries requiredExperience working with Java/J2EE applications requiredExperience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferredExperience with performance tuning of applications or databases preferredExperience with relational databases including Oracle and/or SQL Server preferred but not requiredExperience with Windows and/or Unix operating systemsExperience with Business Objects or any Business Intelligence technology preferred but not requiredExcellent organizational, customer relationship, verbal and written communication skillsHighly dependable and professionalExcellent problem solving and listening skillsHighly motivated, self-starter with a positive attitude Education
Bachelor or Master of Science in Computer Science/Engineering or relevant experience required. We are an equal-opportunity employer that values diversity at all levels.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.