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Technical Support Engineer Job Opening In Wichita – Now Hiring NetApp


Job description

Title: Technical Support Engineer

Location:

Cork, Munster, IE, T12 H682

Requisition ID: 130426

Job Summary


We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels.

The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products.

Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.


Job Requirements


  • Good understanding of: 


  • - Storage concepts and infrastructure


    - Database principles, (mysql)


    - Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)


    - Windows and Linux Operating Systems

  • Basic understanding of
  • - Hypervisor (Hyper-v/VmWare)


    - Remote authentication methodology (LDAP, SAML etc)


    - Data protection and backups


    - Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)


    - RestAPI methodology


  • Knowledge of the following technologies will be considered an asset


  • - OnCommand products suite


    - NetApp Storage System operating systems such as Data ONTAP


    - Scripting or programming languages such as Python, JAVA, Perl, etc.


    - The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)


    - NetApp High-Availability (HA) technology


    - NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)


    - Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology

    Your Profile

  • A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience

  • 2+ years of experience in a relevant technical support role

  • Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English

  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations

  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

  • Ability to follow standard engineering principles and practices

  • Creative approach to problem solving

  • Fluent in English + any of the following languages: German, Italian, or Hebrew

  • Job Segment: Technical Support, Technical Support Engineer, Computer Science, Electrical Engineering, Technology, Engineering, Bilingual

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Wichita, United States, highlighting market share and opportunities for professionals in Technical Support roles.

    60157 Jobs in United States
    60157
    163 Jobs in Wichita
    163
    Download Technical Support Jobs Trends in Wichita and United States

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