Technical Support Engineering Specialist (FOS)

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.

Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth.

L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success.

Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry.

With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Technical Support Engineering Specialist

Job Code: 29830

Job Location: Cincinnati, OH

Job Schedule: 4/10
Job Description:

In thi full-time salary position, you will:

+ Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users.



+ Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed.



+ Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment.



+ Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software.



+ Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes.



+ Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented.


Qualifications:

+ Bachelor's Degree and a minimum of 4 years of prior related experience.

Graduate Degree and a minimum of 2 years of prior related experience.

In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering.



+ Must be able to obtain and maintain a US DoD Secret Security Clearance.



+ Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly.



+ Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment.



+ Prior experience carrying out and creating comlex technical solutions.



+ Prior experience handling multiple projects.



+ Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff.



+ Prior experience working with both customers and program teams.


Preferred Additional Skills:

+ DoD industry experience.



+ Active US Government Secret Security Clearance.



+ Knowledge of mlitary hardware design processes ad test/verification procedures.


L3Harris Technologies is proud to be an Equal Opportunity Employer.

L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination.

All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.

L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance.

Security clearances may only be granted to U.S. citizens.

In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.



By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer.

Please click here for the E-Verify Poster in English (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) or Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

For information regarding your Right To Work, please click here for English (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) or Spanish (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) .

Required Skill Profession

Other General