Urgent! Technical Support II Job Opening In Cary – Now Hiring American Tower
**The Team**
We are seeking a Technical Support II to join American Tower’s U.S. Tower division’s Managed Networks Venue Performance and Operations team.
The team is responsible for the overall performance management of wireless connectivity solutions, standards of care, and repair and maintenance.
As a Technical Support II, you will troubleshoot network alarms, diagnose root causes, repair and maintain network elements, maintain key performance indicators (“KPIs”) within contractual service level agreements (“SLAs”), ensure network availability, provide event support at premier venues, provide customer support, and manage relationships with vendors, customers, and real estate owners.
**What You Need to Succeed**
+ Bachelor’s degree in electrical engineering, computer science, or equivalent work experience required.
+ Minimum of 4 years technical support experience, 2 of which must have included working directly with DAS, Wi-Fi, and IP networks as the primary job responsibility, required.
+ Basic knowledge of RF performance, Internet Protocol, and network topology required.
+ Commissioning or installation experience in a related field preferred.
+ Strong analytical problem solving and critical thinking skills, with a proven capability to work both independently and with others to solve problems.
+ Proficiency in vendor management.
+ Customer-centric attitude, with strong written and oral communications skills.
+ Ability to present ideas and suggestions clearly and effectively.
+ Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
+ Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
**What You Can Offer Us**
+ Achieve network reliability metrics and KPIs outlined in SLAs, including mean time to repair, alarm recovery, and system availability.
+ Identify and conduct root cause analyses of chronic issues with support from senior team members.
+ Act as an owner for break/fix resolutions and manage troubleshooting activities with field fix agents including emergency restoration services vendors.
+ Triage, troubleshoot, and resolve in a timely manner network issues (e.g., distributed antenna systems (“DAS”), iCN/DRAN, Wi-Fi, private networks, etc.) including electrical power systems, fiber plants, networking equipment, etc.
+ Provide complete, accurate, and detailed log of troubleshooting activities in the ticketing system on a real time basis and during handovers to other team members including support vendors.
+ Identify bottlenecks and escalate outage events and/or unresolved impairments that exceed prescribed timeframes.
+ Provide end-to-end support for all issues within defined areas of responsibility.
+ Integrate new assets and/or network elements into the element management system.
+ Maintain system integrity between installed hardware, OEM software configuration, and compatibility with network element management system.
+ Provide high quality service to all customers including carriers, venue owners, and internal team members.
+ Collaborate with internal teams to coordinate outage responses and disaster recovery efforts.
+ The role will be performed between the hours of either 8:00 a.m.–5:00 p.m. or 11:00 a.m.–8:00 p.m. ET, with some night and weekend requirements.
Schedules are subject to change at the discretion of management and/or due to business needs.
+ Other duties and projects as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World.
Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts.
The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success.
Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
**Requisition ID** : 1861
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Cary, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Cary, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60826 jobs in United States and 63 jobs in Cary. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! American Tower is currently hiring and seeking a Technical Support II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support II Jobs Cary.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at American Tower adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support II Jobs United States varies, but the pay scale is rated "Standard" in Cary. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support II interview at American Tower, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the American Tower's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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