Technical Support Intern

Job description

The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work

The Information Technology Intern will support various divisions within the City of Wichita IT Department through a rotational internship.

The intern will gain hands-on experience by working across multiple functional teams including Service Desk, Application Development, Application Support, Business Relationship Management, GIS, Data Science, Operations, Network, SCADA and IT Security.

 Work is reviewed by a full-time staff member, and professional project work is directed and reviewed by staff members in professional exempt roles.

This is an educational internship requiring active enrollment in a higher education program throughout the duration of employment. 

This is a part-time position that consist of 25 hours a week.

 The exact shift and hours will be determined at hire.

The internship will be on a yearly basis for up to 2 years.

This position will require background check and fingerprinting.

Posting may close at any time once max number of applicants has been reached.

Examples of Work Performed

Service Desk 

• Learn first-tier technical support for end users 
• Assist with troubleshooting hardware, software, and network access issues 
• Log and track support tickets and resolutions 

Application Development

• Assist in coding, testing, and debugging software 
• Participating in agile development cycles and sprint reviews 
• Assist the development team with documentation and QA tasks 

Application Support

• Learn application functionality and user issues 
• Assist with responding to and resolving support tickets 
• Contribute to training guides and knowledge base documentation 

Business Relationship Management (BRM)

• Collaborate with departments to gather business needs 
• Assist with requirement analysis and project scoping 
• Help evaluate performance metrics of IT solutions 

Geographic Information Systems (GIS)

• Assist with collecting, analyzing, and managing geospatial data 
• Support mapping and data visualization tasks 
• Assist with GIS layers and databases 

Data Science

• Learn to analyze datasets using tools like SQL, Python, or Excel 
• Assist in creating dashboards and reports 
• Assist in statistical and predictive modeling efforts 

Operations

• Learn IT operations including system and server monitoring 
• Assist with asset management, patching, and system administration 
• Learn ITIL-based workflows like change and incident management 

Network Group

• Learn configuration and maintenance of network infrastructure 
• Assist with monitoring switches, routers, and firewalls 
• Participating in network documentation and performance analysis 

SCADA 

• Assist in troubleshooting and maintaining SCADA components 
• Learn security and compliance practices for critical infrastructure systems 
• Assist with cybersecurity monitoring and incident response tasks 
• Participate in maintaining security policies and awareness initiatives 

IT Security

• Assist with cybersecurity monitoring and incident response tasks 
• Learn vulnerability scanning and remediation tracking 
• Participate in maintaining security policies and awareness initiatives 
• Learn access controls and security configurations on systems and applications 
• Assist on basic audits of user permissions and software compliance 
• Assist with reviewing and applying security patches and updates 
• Document and track security incidents and preventative actions

Requirements of Work

• Must be in a higher education program.
• Must be able to provide a current enrollment schedule each semester
• Strong communication skills both orally and in writing.

• Strong interpersonal skills.
  
  Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public

• Logical and analytical thinking abilities 
• Adaptability to different technical environments 
• Ability to work independently and in a team 
• Attention to detail and good organizational habits 
• Willingness to learn new systems and processes 
• Professionalism and respect for confidentiality 
• Ability to follow established procedures and instructions 

• Valid Kansas Driver's License
• May require the ability to work outdoors in inclement weather
• May require ability to cover uneven terrain, go up and down stairs, and otherwise maneuver around construction sites
• Ability to safely perform the physical requirements for the specific internship assignment
• An employee will not pose a direct threat to the health or safety of other individuals in the workplace

Experience and Training

Required Experience and Training

• Must be currently enrolled in an accredited college or university pursuing a degree in Computer Science, Information Technology, Geographic Information Systems (GIS), Data Science, or Engineering.
• 6 months of experience using Microsoft Office tools as part of prior work experience, classroom projects, or documented academic assignments.

• Must have a valid Kansas Driver’s License
• Ability to lift and carry objects weighing up to 50lbs.
• Must be legally authorized to work in the United States without the need of a sponsorship. 

Preferred Experience and Training

• Completion of at least one introductory college-level IT course.
• 6 months of hands-on experience with IT systems through documented projects, internships, or work.
• Completion of at least one course, lab, or a minimum of 6 months of work experience (internship, part-time, or volunteer) in any of the following areas:

1. Help Desk operations or technical support (Eg. ServiceNow)
2. Programming languages (e.g., Python, JavaScript, C#) 
3. GIS platforms (e.g., ArcGIS, QGIS) 
4. Data management and visualization, including tools such as SQL, Power BI, or Tableau
5. Networking basics (e.g., TCP/IP, Cisco, firewalls) SCADA or industrial control systems 

Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement. 

Offers of employment are contingent upon passing a fingerprint, pre-employment physical, which includes drug screening, and upon satisfactory evaluation of a criminal record check. 

Applicants have rights under Federal Employment Laws.

Please find more information under the following links:

Required Skill Profession

Computer Occupations