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Urgent! Technical Support Job Opening In Jeffersonville – Now Hiring Tier4 Group
We’re looking for a motivated individual to support our Product Operations programs and products.
This role involves assisting with account setups, resolving customer issues, and collaborating with internal teams, Relationship Managers, merchants, and third-party partners.
A background in payments processing and customer support is highly valued.
Deliver exceptional support in a customer service call center environment by guiding users through hardware, software, and networking issues.
Manage inbound support requests via , email, or online chat.
Accurately input merchant information into internal systems using proprietary tools.
Coordinate and complete installations of payments products.
Stay up to date on vendor equipment, product features, and system functionality.
Meet or exceed department targets for productivity, quality, and attendance.
Communicate progress and updates through written reports and team meetings.
Collaborate cross-functionally with internal teams such as Product, Development, Sales, and Customer Service.
Provide Tier 2 support for products transitioned to the Customer Service team.
Perform additional duties as needed based on business needs.
Education: High school diploma or equivalent required.
Experience: At least 1 year of experience in technical support or a related customer service role.
Industry Knowledge: Familiarity with the Bankcard industry and payments processes is a strong plus.
Technical Skills: Proficient in Microsoft Office and Google Workspace; able to type at least 40 WPM.
Soft Skills: Excellent verbal and written communication, strong problem-solving abilities, and keen attention to detail.
Work Style: Able to work independently under limited supervision; comfortable following standard procedures and handling varied but routine issues.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Jeffersonville, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Jeffersonville, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60157 jobs in United States and 12 jobs in Jeffersonville. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Tier4 Group is currently hiring and seeking a Technical Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Jobs Jeffersonville.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tier4 Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Jobs United States varies, but the pay scale is rated "Standard" in Jeffersonville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support interview at Tier4 Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tier4 Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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