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Urgent! Technical Support Job Opening In Jeffersonville – Now Hiring Tier4 Group



Job description

Position: Product Technical Support
Onsite in Jeffersonville, IN
Pay: $19.69 W2
One-year long contract 


We’re looking for a motivated individual to support our Product Operations programs and products.

This role involves assisting with account setups, resolving customer issues, and collaborating with internal teams, Relationship Managers, merchants, and third-party partners.

A background in payments processing and customer support is highly valued.

What You’ll Do:




  • Deliver exceptional support in a customer service call center environment by guiding users through hardware, software, and networking issues.


  • Manage inbound support requests via , email, or online chat.


  • Accurately input merchant information into internal systems using proprietary tools.


  • Coordinate and complete installations of payments products.


  • Stay up to date on vendor equipment, product features, and system functionality.


  • Meet or exceed department targets for productivity, quality, and attendance.


  • Communicate progress and updates through written reports and team meetings.


  • Collaborate cross-functionally with internal teams such as Product, Development, Sales, and Customer Service.


  • Provide Tier 2 support for products transitioned to the Customer Service team.


  • Perform additional duties as needed based on business needs.


What You Bring:




  • Education: High school diploma or equivalent required.


  • Experience: At least 1 year of experience in technical support or a related customer service role.


  • Industry Knowledge: Familiarity with the Bankcard industry and payments processes is a strong plus.


  • Technical Skills: Proficient in Microsoft Office and Google Workspace; able to type at least 40 WPM.


  • Soft Skills: Excellent verbal and written communication, strong problem-solving abilities, and keen attention to detail.


  • Work Style: Able to work independently under limited supervision; comfortable following standard procedures and handling varied but routine issues.


Required Skill Profession

Computer Occupations



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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in Jeffersonville, United States (Graphical Representation)

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  • Are You Looking for Technical Support Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tier4 Group adheres to the cultural norms as outlined by Expertini.

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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
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    Tier4 Group interview tips for Technical Support

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    • Other Openings
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    Final Thought:

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