Urgent! Technical Support Lead Analyst Job Opening In Bloomfield – Now Hiring The Cigna Group
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Get ready for a job that encourages you to think strategically yet stay connected with your teams.
Do you have problem-solving or strategy experience?
If so, prepare to innovate, create, and inspire.
The Technical Support Lead Analyst will be a member of the team responsible for providing white-glove service and attending to the technology needs of Cigna’s Executive Leadership.
**Responsibilities**
+ On-site and off-site support for all executive technology-related needs.
+ Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.
+ Research, test and evaluate new technology products.
+ Develop new administration tools to track technology devices and user profiles
+ Develop proactive ways to avoid potential problems and automate maintenance tasks
+ Contribute to company-wide technology projects.
+ Maintain a high level of customer focus on all interactions.
+ Provide timely, creative, and alternative solutions to meet business needs.
+ Maintain detailed documentation on all issues handled.
+ Probe and uncover customers’ underlying issues.
+ Provide rotational 24x7 support coverage.
+ Actively share knowledge and offer assistance to teammates.
**Qualifications**
+ High School diploma; Bachelors or Master’s Degree or 3 or more years of job-related experience preferred.
+ Ability to interact comfortably with senior leadership.
+ Aptitude and interest in learning new technologies.
+ Excellent verbal and written communication skills.
+ Capability to establish credibility quickly by following up and taking initiative.
+ Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency.
Understand and respect the time restrictions of senior leadership.
+ Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
+ Possess an insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base.
+ Extensive knowledge of Windows environment and MS Office suite.
+ Programming and scripting ability preferred.
+ Experience with Android and iOS.
+ Experience with MacOS.
+ Networking: TCP/IP, Cisco phone systems, Networked Printers and Cisco VPN.
+ Remote connectivity applications: RDP, Bomgar, Video Conferencing Systems, and virtual platforms such as MS Skype, WebEx, Zoom, and Microsoft Teams.
+ Ability to get things done through formal channels and the informal network.
+ Flexible to work on-site and virtual environments as well as work on a team with staggered schedules and on-call rotations.
(Schedules and time will vary based on business needs).
This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**About The Cigna Group**
Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve.
Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support.
Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Bloomfield, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Bloomfield, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60459 jobs in United States and 44 jobs in Bloomfield. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Cigna Group is currently hiring and seeking a Technical Support Lead Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Lead Analyst Jobs Bloomfield.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Cigna Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Lead Analyst Jobs United States varies, but the pay scale is rated "Standard" in Bloomfield. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Lead Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Lead Analyst interview at The Cigna Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Cigna Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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