Technical Support Lead

Job description

Technical Support Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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**The Opportunity:**

CACI is seeking a Technical Support Lead to join our team in Chantilly, Virginia, supporting a large Department of Defense (DoD) program.

This role is based on-site at the Program Management Office (PMO) and requires a full-time, Monday–Friday presence.

As the Technical Support Lead, you will oversee a team of 4–10 Technical Support Specialists, providing daily direction, guidance, and mentorship while ensuring the delivery of high-quality IT support services.

The selected candidate will receive initial training on proprietary US Government IT systems and assets used on the program.

Candidates with an active Top Secret clearance are strongly preferred; however, highly qualified applicants without a clearance may be considered for clearance sponsorship.

**Responsibilities:**

+ Become fluent with all program IT systems and stakeholders.
+ Supervise, mentor, and coordinate the daily work of 4–10 Technical Support Specialists.
+ Ensure consistent, high-quality IT support for end users in a secure DoD environment.
+ Manage workload distribution, set priorities, and track performance of team members.
+ Serve as the primary point of escalation for complex or unresolved technical issues.
+ Oversee training and onboarding of new specialists, including instruction on proprietary IT systems.
+ Provide hands-on technical support for COTS products (e.g., Microsoft Office) and standard desktop/laptop troubleshooting as needed.
+ Collaborate closely with program leadership and the PMO to align support services with mission needs.
+ Develop and maintain accurate documentation, reports, and metrics related to support activities.
+ Foster a customer-focused environment that emphasizes professionalism and responsiveness.

**Qualifications:**

_Required:_

+ Education: High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
+ Clearance: Active Top Secret preferred; sponsorship considered for exceptional candidates.
+ At least 4–6 years of relevant IT support experience, with 2+ years in a lead, supervisory, or senior technical support role.
+ Demonstrated experience managing or mentoring a team in a technical support environment.
+ Strong knowledge of troubleshooting methods, Microsoft Office, and common IT support tools.
+ Proven ability to set priorities, manage workloads, and resolve escalated issues.
+ Excellent leadership, communication, and interpersonal skills with the ability to engage effectively with both technical staff and senior government personnel.
+ Ability to adapt quickly to proprietary IT systems and train others.

_Desired:_

+ Active Top Secret Clearance

This position is contingent on funding and may not be filled immediately.

However, this position is representative of positions within CACI that are consistently available.

Individuals who apply may also be considered for other positions at CACI.
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**What You Can Expect:**

**A culture of integrity.**

At CACI, we place character and innovation at the center of everything we do.

As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

**An environment of trust.**

CACI values the unique contributions that every employee brings to our company and our customers - every day.

You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

**A focus on continuous growth.**

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here.

(https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$84,900 - $178,400

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Required Skill Profession

Other General