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Technical Support Manager Job Opening In USA, USA – Now Hiring NetApp


Job description

Title: Technical Support Manager

Location:

Cork, Munster, IE, T12 H682

Requisition ID: 131441

Job Summary


The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products.

This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.

The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business.

They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.

Key Responsibilities


A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for

· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor


· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.


· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.


· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.


· Responding to situations where NetApp product support has been unable to solve customer’s technical issues.


· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs


Job Requirements


· Excellent written and verbal communication skills.


· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.


· A clear understanding of the product development cycle, technical requirements and project management.


· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology


· A strong understanding of concepts related to computer architecture through implementation.


· A demonstrated ability to function successfully as a leader.


· Responsibility & Interaction


· This position is responsible for managing many tasks within a large group or department.


· Align local targets to business goals


· The potential impact of decisions made by this individual will be mostly operational.


· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.


· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.


· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.


· This individual must demonstrate favorable results through providing leadership to function.

Related Experience Desire

· A minimum of 1 to 5 years of experience as a people leader is required.


· Demonstrated ability to manage multiple projects is required.


Job Segment: Technical Support, Cloud, Virtualization, IT Manager, Information Technology, Technology

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in United States, United States, highlighting market share and opportunities for professionals in Technical Support roles.

60157 Jobs in United States
60157
675 Jobs in United States
675
Download Technical Support Jobs Trends in United States and United States

Are You Looking for Technical Support Manager Job?

Great news! is currently hiring and seeking a Technical Support Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NetApp adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technical Support Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Manager Job Success

NetApp interview tips for Technical Support Manager

Here are some tips to help you prepare for and ace your Technical Support Manager job interview:

Before the Interview:

Research: Learn about the NetApp's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

To prepare for your Technical Support Manager interview at NetApp, research the company, understand the job requirements, and practice common interview questions.

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