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Technical Support Representative Job Opening In Downers Grove – Now Hiring STENOGRAPH, LLC


Job description

The Company

Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele.

Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals.

Our team's extensive knowledge, experience, and dedication have earned us the reputation as a trusted industry leader.

To help us achieve this, we surround ourselves with creative and empowered team members who exemplify our core values of customer focus, quality, continuous learning, commitment, and collaboration.

Stenograph offers the most advanced stenographic machines and computer-aided transcription software for the unique technology needs required by court reporters and captioners.

In addition, Stenograph's custom-built automatic speech recognition technology and productivity solutions are designed to benefit all stakeholders of the deposition and legal industry, including digital reporters, transcriptionists, and agencies.

We are uniquely positioned as the only provider of a complete end-to-end integrated solution, providing our customers with tools and solutions to capture and produce an accurate verbatim transcript.

Our team also provides training materials and professional development courses, that provide our customers with the tools and expertise needed to thrive in the fast-paced industry.

Stenograph's support, commitment, and advocacy have solidified our position as a respected industry leader.

Stenograph is owned by The Heico Companies, LLC, and is a certified Woman-owned Business Enterprise (WBE).

For over 40 years, The Heico Companies has delivered sustainability to their businesses while maintaining their entrepreneurial spirit.

They now have over 9,000 employees and over 78 operating companies on 5 continents and generate more than $3.3 billion dollars in revenue.

The Heico Companies believe that great, game-changing ideas can come from anyone, anywhere in our organization.

The Position

The Technical Support Representative will provide technical support via the telephone, email, and text, to our end user, the court reporter, answering questions and resolving problems relating to company marketed software and hardware products.

Job Description

Primary Responsibilities

  • Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
  • Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
  • Use rigorous logic and troubleshooting methods to find effective solutions.
  • Practice attentive and active listening.
  • Achieve and maintain technical competency.
  • Stay up to date with the latest technologies.
  • Test new hardware and software.
  • Resolve issues with our hardware and software.
  • Understand, review, and apply current departmental and company policies and procedures.
  • Keep records of customer interactions, create orders, leads and service documents in the company database.
  • Create technical documents for departmental and customer use.

Job Requirements

  • Associate degree or better, or related business experience.
  • Previous technical support or related technical experience a plus.
  • Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
  • Ability to maintain a positive attitude and professional manner within a customer service environment.
  • Reliable and punctual attendance.
  • Good problem solving and communication skills.

This position is located in Downers Grove, Illinois and will have a hybrid work schedule.

The hybrid work schedule is Monday and Friday remote work and Tuesday, Wednesday and Thursday in office in Downers Grove, IL.

Hourly rate: $18.00- $19.00 per hour

Upon joining Stenograph, you will have access to multiple Medical and Dental options.

Vision, Health Savings Account (HSA), Dependent Care FSA, Healthcare FSA, Voluntary Benefit Plans, 401(k), and Paid Time Off (PTO).

Our benefit options start after 60 days of employment.

    EOE M/F/D/V



    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Downers Grove, United States, highlighting market share and opportunities for professionals in Technical Support roles.

    60157 Jobs in United States
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    150 Jobs in Downers Grove
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    Download Technical Support Jobs Trends in Downers Grove and United States

    Are You Looking for Technical Support Representative Job?

    Great news! is currently hiring and seeking a Technical Support Representative to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at STENOGRAPH, LLC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Technical Support Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Downers Grove. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Support Representative?

    Key qualifications for Technical Support Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Technical Support Representative Job Success

    STENOGRAPH, LLC interview tips for Technical Support Representative

    Here are some tips to help you prepare for and ace your Technical Support Representative job interview:

    Before the Interview:

    Research: Learn about the STENOGRAPH, LLC's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your Technical Support Representative interview at STENOGRAPH, LLC, research the company, understand the job requirements, and practice common interview questions.

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