• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Technical Support Representative - Industrial Automation Job Opening In Everett WA – Now Hiring Maple Systems Inc


Job description

Description: Why Join Our Team?

We believe in taking care of our employees, and it shows.

Here's what you can expect when you join us: Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.

Employee Ownership: Be a part of something bigger as an employee-owner in our company.

Retirement Savings: 401(k) plan with a company match to help you plan for your future.

Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve.

Join a team that values your well-being, invests in your future, and celebrates shared success.

Provides technical support to customers who call or email with questions about Maple Systems' products.

Principal Duties and Responsibilities Answer customer questions via email and phone about the operation of company products Assist customers who are having issues getting company products to work in their applications.

Document technical issues with Maple Systems' products and evaluate customer solutions.

Provide feedback to engineering for issues that are discovered with the use of our products, and suggestions for how to make our products better.

Write technical how-to documents, create sample projects, and create instructional videos to explain our products' features and functions.

Provide pre- and post-sales support to the sales team when customers need more technical information.

Assess customer needs over the phone to decide if they should be routed to a sales rep instead of technical support.

Create Support Tickets for customers in our ERP system for you and other team members to address.

Training customers on our products.

Evaluate new products and product training materials.

Perform other duties as assigned.

Knowledge, Skills and Abilities: Related experience at a help desk for a technical product a plus.

Exceptional problem-solving skills required.

Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs. Organized professional with ability to prioritize and multitask.

Knowledge of Microsoft Word, Excel, and Outlook Excellent written and verbal communication skills Experience in customer service-related activities Supervisory Responsibility: This position does not supervise others.

Education/Experience: Two to five years related experience and/or training in technical software/hardware products.

Language Ability: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from group of managers, customers, and the general public.

Math Ability: Ability to apply concepts such as fractions, percentages, and ratios to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in a standard office environment with desktop business equipment and frequent telephone calls.

Noise level is moderate.

No remote work at this time.

Our company and facility is setup to ensure employee health & safety.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit for long periods of time.

The employee must constantly reach with hands and fingers.

Employee must be able to work in close contact with small and large groups.

Frequent hearing and talking is required.

Extensive keyboard typing is required.

Requirements: Compensation details: 22-27 Hourly Wage PIee1c5-

Required Skill Profession

Other General


  • Job Details

Related Jobs

Maple Systems Inc hiring Technical Support Representative - Industrial Automation Job in Pinehurst, WA, Snohomish County, WA, United States
Maple Systems Inc
Pinehurst, WA, Snohomish County, WA, United States
TalentBurst, Inc. hiring Automation Technical Support Job in Fort Worth, Texas, , United States
TalentBurst, Inc.
Fort Worth, Texas, , United States
eTeam Inc. hiring Automation Technical Support Job in Fort Worth, Texas, , United States
eTeam Inc.
Fort Worth, Texas, , United States
Artech LLC hiring Automation Technical Support Job in Fort Worth, Texas, , United States
Artech LLC
Fort Worth, Texas, , United States
Generac Power Systems hiring Industrial Technical Support Specialist Job in Waukesha, WI, United States
Generac Power Systems
Waukesha, WI, United States
STENOGRAPH, LLC hiring Technical Support Representative Job in Downers Grove, Illinois, United States
STENOGRAPH, LLC
Downers Grove, Illinois, United States
Pushpay hiring Technical Support Representative Job in Colorado Springs, Colorado, United States
Pushpay
Colorado Springs, Colorado, United States
Brivo hiring Technical Support Representative Job in Bethesda, MD, United States
Brivo
Bethesda, MD, United States
Arena Technical Resources, LLC hiring Technical Support Representative Job in Hanover, MD, United States
Arena Technical Resources, LLC
Hanover, MD, United States
Mass Markets hiring Technical Support Representative Job in Wichita, KS, United States
Mass Markets
Wichita, KS, United States
Insight Global hiring Technical Support Representative Job in Auburn Hills, MI, United States
Insight Global
Auburn Hills, MI, United States
Insight Global hiring Technical Support Representative Job in Bradenton, FL, United States
Insight Global
Bradenton, FL, United States
The Fountain Group LLC hiring Technical Support Representative Job in Madison, Wisconsin, , United States
The Fountain Group LLC
Madison, Wisconsin, , United States
Innovativ Pharma, Inc. hiring Technical Support Representative Job in Lakeland, Florida, , United States
Innovativ Pharma, Inc.
Lakeland, Florida, , United States
eTeam Inc. hiring Technical Support Representative Job in Virginia Beach, Virginia, , United States
eTeam Inc.
Virginia Beach, Virginia, , United States
Power-Flo Technologies hiring Industrial Automation Outside Sales Representative Job in Middletown, CT, United States
Power-Flo Technologies
Middletown, CT, United States
Power-Flo Technologies hiring Industrial Automation Outside Sales Representative Job in Middletown, CT, United States
Power-Flo Technologies
Middletown, CT, United States
Ferguson hiring Sales Support Representative- Industrial Job in La Porte, Texas, United States
Ferguson
La Porte, Texas, United States
Ferguson Enterprises, LLC. hiring Sales Support Representative - Industrial Job in Lenexa, KS, United States
Ferguson Enterprises, LLC.
Lenexa, KS, United States
Ferguson Enterprises, LLC. hiring Sales Support Representative - Industrial Job in Fort Edward, NY, United States
Ferguson Enterprises, LLC.
Fort Edward, NY, United States
Ferguson Enterprises, LLC. hiring Sales Support Representative- Industrial Job in Lakeland, FL, United States
Ferguson Enterprises, LLC.
Lakeland, FL, United States
Ferguson Enterprises, LLC. hiring Sales Support Representative- Industrial Job in Wilmington, NC, United States
Ferguson Enterprises, LLC.
Wilmington, NC, United States
Ferguson Enterprises, LLC. hiring Sales Support Representative- Industrial Job in La Porte, TX, United States
Ferguson Enterprises, LLC.
La Porte, TX, United States
Ferguson Enterprises, LLC. hiring Industrial Sales Support Representative Job in Savannah, GA, United States
Ferguson Enterprises, LLC.
Savannah, GA, United States
Ferguson Enterprises, LLC. hiring Sales Support Representative- Industrial Job in Norfolk, VA, United States
Ferguson Enterprises, LLC.
Norfolk, VA, United States
Generac Power Systems hiring Senior Industrial Technical Support Specialist Job in Waukesha, WI, United States
Generac Power Systems
Waukesha, WI, United States
Envirogen hiring Technical Sales Representative Industrial Water Job in Baton Rouge, Louisiana, United States
Envirogen
Baton Rouge, Louisiana, United States
Exotic Automation & Supply hiring Technical Service Representative - Industrial Distribution Job in Lyon Charter Township, Michigan, United States
Exotic Automation & Supply
Lyon Charter Township, Michigan, United States

Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Everett, WA, United States, highlighting market share and opportunities for professionals in Technical Support roles.

60174 Jobs in United States
60174
48 Jobs in Everett, Wa
48
Download Technical Support Jobs Trends in Everett, Wa and United States

Are You Looking for Technical Support Representative Industrial Automation Job?

Great news! is currently hiring and seeking a Technical Support Representative Industrial Automation to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Maple Systems Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Representative Industrial Automation Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Everett WA. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Representative Industrial Automation?

Key qualifications for Technical Support Representative Industrial Automation typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Representative Industrial Automation?

To improve your chances of getting hired for Technical Support Representative Industrial Automation, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Representative Industrial Automation Job Success

Maple Systems Inc interview tips for Technical Support Representative   Industrial Automation

Here are some tips to help you prepare for and ace your Technical Support Representative Industrial Automation job interview:

Before the Interview:

Research: Learn about the Maple Systems Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Representative Industrial Automation interview at Maple Systems Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Maple Systems Inc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Representative Industrial Automation Positions

Setting up job alerts for Technical Support Representative Industrial Automation is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!