Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Specialist 1 TECHSS1.
United States Jobs Expertini

Urgent! Technical Support Specialist 1 - TECHSS1 Job Opening In North Birmingham Alabama – Now Hiring LanceSoft Inc

Technical Support Specialist 1 TECHSS1



Job description

Technical Support Specialist

Birmingham, AL 35203

24+ months

Pay Rate: $15.00/hr.

- $19.28/ hr.


 

 Summary of Position Duties


  • This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.



 

Education& Experience Requirements


  • Formal education in Computer Science or related IT field or equivalent experience is required.


 

Knowledge, Skills & Abilities


  • Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.

  • The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.

  • Ability to apply excellent customer service skills

  • Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

  • Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.

  • Ability to follow and properly apply both Change Management processes and knowledge-based procedures

  • Working knowledge of Windows based operating systems preferred

  • Working knowledge of AIX or other UNIX based operating systems preferred

  • Working knowledge of distributed computer networks is a plus.

  • Ability to build and maintain relationships with key customers

  • Ability to work nights, weekends, and holidays as a part of rotating shift

  • Critical thinking/Problem solving abilities


 

Job Responsibilities


  • Day to day monitoring of the primary SCADA and ancillary systems for health and availability

  • Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel

  • Notification to key customers for the coordination of system outages and events that may impact other critical systems.

  • Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

  • Thoroughly track and document cases to completion with the help of EMS Department personnel

  • Adhere to all Electronic and Physical access policies

  • Day to day monitoring and support of Business Continuity and Disaster Recovery systems


 

Other Requirements


  • Federal Energy Regulatory Commission Standard of Conduct must be understood and signed

  • The successful candidate must adhere to Separation Protocol

  • The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.

  • Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.

  • This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations

  • This position requires shift work.

    Operating shifts are 8 or 12 hours long and rotate between night and day shifts



Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in North Birmingham, Alabama, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in North Birmingham, Alabama, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60441 jobs in United States and 484 jobs in North Birmingham, Alabama. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Support Specialist 1 TECHSS1 Job?

    Great news! is currently hiring and seeking a Technical Support Specialist 1 TECHSS1 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LanceSoft Inc adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Technical Support Specialist 1 TECHSS1 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in North Birmingham Alabama. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical Support Specialist 1 TECHSS1?

    Key qualifications for Technical Support Specialist 1 TECHSS1 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical Support Specialist 1 TECHSS1?

    To improve your chances of getting hired for Technical Support Specialist 1 TECHSS1, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical Support Specialist 1 TECHSS1 Job Success
    LanceSoft Inc interview tips for Technical Support Specialist 1   TECHSS1

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the LanceSoft Inc's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Support Specialist 1 TECHSS1 interview at LanceSoft Inc, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LanceSoft Inc's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical Support Specialist 1 TECHSS1 Positions

    Setting up job alerts for Technical Support Specialist 1 TECHSS1 is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!