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Technical Support Specialist Job Opening In Overland Park – Now Hiring Titan Protection and Consulting, Inc.


Job description

TITLE: Technical Support Specialist

ASSIGNED TO: Administration

REPORTS TO: Systems Administrator

POSITION SUMMARY: Under the general direction of the Systems Administrator, the Technical Support Specialist provides basic installation service for clients, responds and resolves basic client inquiries, configures and manages related systems software and applications, and engages in the day-to-day technical assistance, support and training of end users.

DESCRIPTION OF DUTIES: Troubleshoot system and network problems, including diagnosing and resolving technical hardware and software issues involving internet connectivity, Immix, YourSix and more.

  1. Place service and support calls with vendors and coordinate repairs as needed.
  2. Internal and external client support ticket response in person and via phone and email
  3. Build, adjust and remove client accounts in Immix
  4. Provide installation and ongoing service for monitoring equipment on client premises
  5. Replace hardware parts as required.
  6. Train necessary end-users on new hardware and software products.
  7. Monitor and organize equipment inventory
  8. Provide timely, effective support, and technical assistance to end users.
  9. Install and service client security systems.
  10. Client related data entry.
  11. Service as backup for dispatch as needed.
  12. Perform other duties as deemed necessary by the Systems Administrator.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  1. High school diploma or equivalent required.

  2. Broad and working knowledge of technical expertise required.

    Technical expertise is demonstrated through problem solving, applying technical knowledge, and product and service management.
  3. Ability to communicate effectively in English, both orally and in writing, with staff, clients and the public, ability to understand and follow standard operating procedures, ability to perform duties in a professional manner and appearance, ability to write and investigate required reports; ability to make independent and good judgment decisions within proper policy and procedures.
  4. Must be able to use tools and equipment required.

  5. Excellent moral character and clean background free from excessive misdemeanors, traffic offenses, or any felonies, as well as positive record with creditors and prior employers.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Work is performed inside with exposure to inside environmental conditions.

This job requires standing and/or sitting for extended periods of time, stooping, bending, pulling, pushing, grasping, walking, running, carrying and climbing.

Requires infrequent lifting or carrying of objects up to 50 lbs.



Job Posted by ApplicantPro

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Overland Park, United States, highlighting market share and opportunities for professionals in Technical Support roles.

60386 Jobs in United States
60386
441 Jobs in Overland Park
441
Download Technical Support Jobs Trends in Overland Park and United States

Are You Looking for Technical Support Specialist Job?

Great news! is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Titan Protection and Consulting, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Overland Park. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Specialist?

Key qualifications for Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Specialist Job Success

Titan Protection and Consulting, Inc. interview tips for Technical Support Specialist

Here are some tips to help you prepare for and ace your Technical Support Specialist job interview:

Before the Interview:

Research: Learn about the Titan Protection and Consulting, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Specialist interview at Titan Protection and Consulting, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Titan Protection and Consulting, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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