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Urgent! Technical Support Specialist Job Opening In Plymouth – Now Hiring Talascend

Technical Support Specialist



Job description

Talascend is currently seeking a Technical Support Specialist for a contract opportunity in Plymouth, MI

Responsibilities:

  • Under minimal supervision, configures and installs complex hardware and software for IT users' desktops, workstations, weigh stations, POS, security cameras and mobile devices.

    Provides advanced technical support for software and hardware of end-user computing.

  • Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution.
  • To perform this job successfully, an individual must be able to perform each duty satisfactorily.

  • Other ancillary duties may be assigned.
  • Responds to complex service desk incidents.

  • Provides complex functional support for onsite field applications and hardware to resolve incidents at remote sites.
  • Isolates difficult or ambiguous issues by reproducing the incident, and/or tracing transactions through site specific infrastructure and networks to identify failure points.
  • Provides support and acts as liaison for Operational Technology applications and infrastructure.
  • Solves for configuration issues at remote site and for truck equipment to include site specific hardware (PCs, laptops, kiosks, workstations, weigh stations, security cameras, POS devices, in truck and mobile tablets, etc.) and associated software.
  • Follows-up on incidents passed on to Tier 3 support groups.

    Coordinates and works with external vendors as needed to resolve facility cabling issues.
  • Creates and updates Support and User Guides for frontline support.

  • Train frontline support on new technology as needed.
  • Delivers advanced post-development support (including being onsite for new project/program installations and software releases).
  • Contributes to creation and modification of complicated system or application monitors.
  • Leads Technical Support business initiatives in accordance with Digital Leadership and onsite team members.

  • Requirements:
  • Bachelor’s Degree (accredited) in Computer Science, MIS, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.
  • Three years of relevant work experience (in addition to education requirement).

  • Required:
    SQL queries and scripting.
    Document user, support and maintenance procedures.
    Document standardized communications to users and management.
    Customer service skills including conflict resolution.
    Effectively communicate with staff, management, end users, and other customers.
    Ability to conceptualize end user steps and processes to readily identify the issue/problem.
    Troubleshooting PC problems and issues.
    Problem solving and analytical skills.
    Trains less experienced end users and staff in resolving more complicated PC technical issues and processes.
    General knowledge of PC systems, hardware and software.


    Knowledge of Software functionality.


    Required Skill Profession

    Computer Occupations



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      Unlock Your Technical Support Potential: Insight & Career Growth Guide


    • Real-time Technical Support Jobs Trends in Plymouth, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Plymouth, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60826 jobs in United States and 31 jobs in Plymouth. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Technical Support Specialist Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Talascend adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Technical Support Specialist Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Plymouth. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Technical Support Specialist Job Success
      Talascend interview tips for Technical Support Specialist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Talascend's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Technical Support Specialist interview at Talascend, research the company, understand the job requirements, and practice common interview questions.

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