Urgent! Technical Support Specialist Job Opening In Tempe – Now Hiring BigTime Software
At BigTime Software, we believe that exceptional customer support is more than just solving problems—it's about empowering our customers to succeed.
As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission.
Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat.
You'll be delivering an outstanding customer experience every step of the way.
If you thrive on solving challenges and love connecting with people, we’d love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide.
Who is BigTime?
BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth.
We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row.
BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year.
Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland.
We've proudly been named on Crain’s 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.
What You’ll Be Accountable for:
Handle incoming support requests from customers and prospects through various channels, such as live chat and email.
Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry
Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features
Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties
Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings
Work with the product team to discuss/document product enhancement requests coming from customers
Who You Are:
1-3 years of customer service experience (software experience is a plus!)
Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting
Ability to reproduce and troubleshoot software and data issues reported by customers
Use core knowledge and on-the-job training to respond to customer requests and queries
A strong passion for teaching technology to others to set clients up to be self-sufficient
Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job
Excellent written and verbal communication skills
A solutions oriented individual with an interest in learning new technologies
Ability to be resourceful with impressive critical thinking skills
Ability to be proactive and work independently.
Self motivated to strive!
Experience supporting Windows, IOS, and Android devices.
Demonstrated ability to deal with change and be a team player
Experience with accounting or project management software a plus, especially Quickbooks!
What We Offer:
Competitive salary and bonus
Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
401k with generous company match
Paid Parental Leave
Hybrid work schedule - In office 2-3 times a week (Phoenix office preferred but open to folks for our Chicago office)
Generous time off and paid company holidays
Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water
Company provided latest technology & software tools
The salary for this position is $50,000 annually.
In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses.
Applicants must be authorized to work in the U.S.
BigTime Software, Inc.
is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Tempe, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Tempe, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60443 jobs in United States and 122 jobs in Tempe. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BigTime Software is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Specialist Jobs Tempe.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BigTime Software adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Specialist Jobs United States varies, but the pay scale is rated "Standard" in Tempe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Specialist interview at BigTime Software, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BigTime Software's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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