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Technical Support Specialist - Tier 1 Job Opening In Commack – Now Hiring IntelliShift


Job description

Position Overview

As a Technical Support Specialist – Tier 1 at IntelliShift, you will become an expert in our cutting-edge solutions that blend hardware, software, analytics, and artificial intelligence across multiple industries.

Your primary responsibility is to deliver exceptional customer support by resolving technical issues, documenting cases, and contributing to an improved support experience through direct collaboration with internal teams.

This role is ideal for someone passionate about solving problems, improving customer satisfaction, and continuously learning in a fast-paced, evolving environment.

Key Responsibilities

  • Master the IntelliShift product suite, including vehicle hardware, cloud-based dashboards, mobile apps, and analytics platforms
  • Provide first-line support for inbound customer inquiries via phone and email with professionalism and empathy
  • Troubleshoot hardware/software issues and offer timely resolutions or alternatives based on established procedures
  • Accurately document support cases in Salesforce to streamline the escalation process
  • Ensure all case handling aligns with IntelliShift’s SLA commitments
  • Collaborate with internal departments including Product Support, Customer Success, Account Management, and Product to maintain and improve Knowledge Base content
  • Identify recurring issues or user friction points and escalate recommendations for product or process enhancements
  • Contribute to a culture of continuous learning by sharing findings and participating in team knowledge-sharing sessions

Requirements

What You’ll Need to Succeed

  • 1+ years’ experience in technical support, helpdesk, or related customer-facing technical roles
  • Exposure to CRM platforms such as Salesforce or Zendesk
  • Familiarity with SaaS, cloud-based services, or mobile applications is strongly preferred
  • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users
  • Strong interpersonal skills and a commitment to exceptional customer service
  • Good analytical and critical-thinking skills to diagnose and resolve support issues independently
  • Ability to adapt in a hyper-growth environment with shifting priorities and new product updates

Bonus Skills (Preferred but Not Required)

  • Knowledge of telematics, GPS tracking systems, or vehicle diagnostics
  • Experience supporting enterprise clients or B2B platforms
  • Exposure to ticket triaging, SLA-based support, or ITIL concepts

Success Metrics

  • TTR, TTA, Case Quality, and other metrics as assigned
  • Accuracy and completeness of case documentation
  • Knowledge Base contributions and reuse
  • Collaboration with cross-functional teams for feedback and continuous improvement

The values you’ll live by as part of the team:

  • Customer-Obsessed- Our customers are at the center of everything we do.

    When they win, we win.

    We’re more than just a vendor; we’re committed partners.
  • No-Box Innovation- Forget thinking outside the box—what box?

    We embrace bold ideas and build what hasn’t been built before to drive our customers and ourselves forward.
  • Growth Through Friction- Not all friction is bad.

    We challenge inefficiencies, drive innovation, push for a stronger business, and break through limits.
  • Trust Through Action- Promises don’t build trust—actions do.

    We lead with transparency, act with integrity, and stay committed to always doing right by those we work with.
  • Own It- Every action matters, so make it count.

    We are accountable for our work, own our outcomes, and always strive to make a positive difference.

Benefits

We offer competitive compensation, commensurate with experience; $53k-65K.

We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions.

IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a full-time onsite role.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Commack, United States, highlighting market share and opportunities for professionals in Technical Support roles.

60443 Jobs in United States
60443
8 Jobs in Commack
8
Download Technical Support Jobs Trends in Commack and United States

Are You Looking for Technical Support Specialist Tier 1 Job?

Great news! is currently hiring and seeking a Technical Support Specialist Tier 1 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IntelliShift adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Specialist Tier 1 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Commack. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Specialist Tier 1?

Key qualifications for Technical Support Specialist Tier 1 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Specialist Tier 1?

To improve your chances of getting hired for Technical Support Specialist Tier 1, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Specialist Tier 1 Job Success

IntelliShift interview tips for Technical Support Specialist   Tier 1

Here are some tips to help you prepare for and ace your Technical Support Specialist Tier 1 job interview:

Before the Interview:

Research: Learn about the IntelliShift's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Specialist Tier 1 interview at IntelliShift, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IntelliShift's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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