Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Specialist.
United States Jobs Expertini

Urgent! Technical Support Specialist Job Opening In Yankton – Now Hiring ASTEC

Technical Support Specialist



Job description

Job Title Technical Support Specialist Job ID 27752153 Location Yankton, SD, 57078 Other Location Description

BUILT TO CONNECT


Astec is a global, manufacturing company of infrastructure development equipment.

Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more.

Connection is at the heart of everything we do.

We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward.

We were founded on innovation and a passion to help our customers succeed.

Leveraging innovative solutions and technologies, we serve customers all over the world.

We are committed to design and build the most innovative products.

ABOUT THE POSITION


Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management.

The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.

Deliverables & Responsibilities

  • Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)

  • Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.

  • Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.

  • Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance

  • Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.

  • Maintains positive and professional attitude with customers, co-workers.

  • Clearly documents technical details in case management system.

  • Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.

  • Assist in designing and creating training material for other staff members and customers.

  • Provide formal training to customers, fellow employees in the field or a classroom environment.

  • Occasional travel to dealer or customer location for diagnostics and dealer assistance

  • Support Quality Improvement Teams efforts to rapidly resolve manufacturing, assembly, and design related issues.

  • Good written and oral communication skills.
  • To be successful in this role, your experience and competencies are:

  • High school diploma is required; college degree in electrical (or equivalent experience) is a plus.

  • Minimum 3 years’ experience in construction, manufacturing, or related fields

  • Prefer 3 years’ experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries

  • Knowledge of electrical and electronic circuits

  • Ability to read and understand mechanical, electrical, and electronics blueprints and designs.

  • Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment

  • Willingness and ability to occasionally travel domestically and internationally.

  • Excellent communication skills, both oral and written

  • Basic arithmetic skills, computer skills (Microsoft Office)

  • Capable to manage conflict and resolve issues most positively for all parties concerned.
  • Our Culture and Values


    Employees that become part of Astec embody the values below throughout their work.

  • Continuous devotion to meeting the needs of our customers

  • Honesty and integrity in all aspects of business

  • Respect for all individuals

  • Preserving entrepreneurial spirit and innovation

  • Safety, quality and productivity as means to ensure success
  • WORK ENVIRONMENT


    Manufacturing Environment


    Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock.

    The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures.

    The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EQUAL OPPORTUNITY EMPLOYER


    As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Technical Support Potential: Insight & Career Growth Guide


    • Real-time Technical Support Jobs Trends in Yankton, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Yankton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60826 jobs in United States and 6 jobs in Yankton. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Technical Support Specialist Job?

      Great news! is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ASTEC adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Technical Support Specialist Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Yankton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Technical Support Specialist?

      Key qualifications for Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Technical Support Specialist?

      To improve your chances of getting hired for Technical Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Technical Support Specialist Job Success
      ASTEC interview tips for Technical Support Specialist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the ASTEC's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Technical Support Specialist interview at ASTEC, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ASTEC's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Technical Support Specialist Positions

      Setting up job alerts for Technical Support Specialist is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!