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Urgent! Technical & Warranty Support Rep II Job Opening In Salt Lake City – Now Hiring Zodiac Pool Systems
Technical & Warranty Support Rep II
Customer Service Salt Lake City, Utah
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Description
Fluidra is looking for a Technical & Warranty Support Rep II to join our team in Salt Lake City, UT.
WHAT YOU WILL CONTRIBUTE
In this position you will p rovide troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with our warranty and service guidelines.
Responsible for completing Tier 2 level product training, in support of pool owner customers with technical product inquiries.
Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.
Additionally, you will:
+ Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes and other programs.
+ Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary, sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
+ Review and authorize warranty service work to be performed by independent service companies.
+ Attend technical training classes in an effort to maintain current with troubleshooting products.
+ Work with other team members to help achieve overall department goals and tasks.
WHAT WE SEEK
+ Have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
+ Ability to type 50 WPM
+ Able to work in a fast-paced environment and have the ability to multi-task
+ Take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim
+ At least 6 months of “hands on” troubleshooting and/or repair experience desired
+ Strong written and verbal communication skills
+ Possess a technical aptitude with an electrical or mechanical background
+ Proficiency with MS Office tools
+ Experience with Oracle EBS a plus
+ Pool and Spa Industry experience a plus
+ Call center experience a plus
EDUCATION
High school education or equivalent.
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
+ Full range of health benefits including medical, dental & vision, short & long-term disability
+ 11 Company Holidays
+ 2 weeks of paid vacation
+ 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
+ Health and wellness programs / gym reimbursement
+ Educational assistance up to $7,000 per year
+ Company sponsored FUN events!
+ Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally.
The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®.
We also sell products under the Cover ‐ Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names.
With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly.
We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed?
At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization.
Fluidra is proud to be an equal opportunity employer.
Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
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Unlock Your Technical Warranty Potential: Insight & Career Growth Guide
Real-time Technical Warranty Jobs Trends in Salt Lake City, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Warranty in Salt Lake City, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 23431 jobs in United States and 856 jobs in Salt Lake City. This comprehensive analysis highlights market share and opportunities for professionals in Technical Warranty roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Zodiac Pool Systems is currently hiring and seeking a Technical & Warranty Support Rep II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical & Warranty Support Rep II Jobs Salt Lake City.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zodiac Pool Systems adheres to the cultural norms as outlined by Expertini.
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Key qualifications for Technical & Warranty Support Rep II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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