Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical & Warranty Support Rep II.
United States Jobs Expertini

Urgent! Technical & Warranty Support Rep II Job Opening In Salt Lake City – Now Hiring Zodiac Pool Systems

Technical & Warranty Support Rep II



Job description

Technical & Warranty Support Rep II
Customer Service Salt Lake City, Utah

Apply

Description

Fluidra is looking for a Technical & Warranty Support Rep II to join our team in Salt Lake City, UT.


WHAT YOU WILL CONTRIBUTE

In this position you will p rovide troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with our warranty and service guidelines.

Responsible for completing Tier 2 level product training, in support of pool owner customers with technical product inquiries.

Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.

Additionally, you will:

+ Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes and other programs.



+ Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary, sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.



+ Review and authorize warranty service work to be performed by independent service companies.



+ Attend technical training classes in an effort to maintain current with troubleshooting products.



+ Work with other team members to help achieve overall department goals and tasks.



WHAT WE SEEK

+ Have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.



+ Ability to type 50 WPM

+ Able to work in a fast-paced environment and have the ability to multi-task

+ Take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim

+ At least 6 months of “hands on” troubleshooting and/or repair experience desired

+ Strong written and verbal communication skills

+ Possess a technical aptitude with an electrical or mechanical background

+ Proficiency with MS Office tools

+ Experience with Oracle EBS a plus

+ Pool and Spa Industry experience a plus

+ Call center experience a plus

EDUCATION

High school education or equivalent.


WHAT WE OFFER

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

+ Full range of health benefits including medical, dental & vision, short & long-term disability

+ 11 Company Holidays

+ 2 weeks of paid vacation

+ 401(K) matching (100% of first 3% contributed, 50% of the next 2%)

+ Health and wellness programs / gym reimbursement

+ Educational assistance up to $7,000 per year

+ Company sponsored FUN events!

+ Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally.

The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®.

We also sell products under the Cover ‐ Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names.

With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.


Our focus is on creating the perfect pool and wellness experience responsibly.

We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.


Don't meet every single requirement listed?

At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization.

Fluidra is proud to be an equal opportunity employer.

Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.






Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Warranty Potential: Insight & Career Growth Guide


  • Real-time Technical Warranty Jobs Trends in Salt Lake City, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Warranty in Salt Lake City, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 23431 jobs in United States and 856 jobs in Salt Lake City. This comprehensive analysis highlights market share and opportunities for professionals in Technical Warranty roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical & Warranty Support Rep II Job?

    Great news! is currently hiring and seeking a Technical & Warranty Support Rep II to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zodiac Pool Systems adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Technical & Warranty Support Rep II Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Salt Lake City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical & Warranty Support Rep II?

    Key qualifications for Technical & Warranty Support Rep II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical & Warranty Support Rep II?

    To improve your chances of getting hired for Technical & Warranty Support Rep II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical & Warranty Support Rep II Job Success
    Zodiac Pool Systems interview tips for Technical & Warranty Support Rep II

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Zodiac Pool Systems's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical & Warranty Support Rep II interview at Zodiac Pool Systems, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zodiac Pool Systems's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical & Warranty Support Rep II Positions

    Setting up job alerts for Technical & Warranty Support Rep II is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!