Technical Writer Job at Actabl in Denver

Description

Hi, we’re Actabl.

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits.

Our mission is to empower the people that power hospitality.

We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked.

We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people.
  
  This impacts both our being and our doing.
• Being: We are responsible for building relationships, earning trust, and having fun.
  
  These things are fundamental to hospitality.
• Doing: We will succeed if we start with great people working as one team.
  
  Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not.
  
  Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests.
  
  The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation.
  
  Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen: We show up prepared, care about the details, and follow through.
  
  Don't get distracted.
  
  Don't stop at blockers.
  
  Don't make excuses.
  
  Find a way and drive until it is done.

In This Role You Will

A Technical Writer at Actabl plays a crucial role in identifying, analyzing, designing, developing, and managing the Actabl documentation for delivery to customers and employees.

This role is responsible for writing product instructions, user manuals or other materials for all four products equally, that help explain complex information and procedures.

In addition, the Technical Writer writes help information available to customers online.

Typical Functions

• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Manage documentation projects effectively to meet deadlines and quality standards.
• Proactively escalate project issues, roadblocks, and scope changes as they occur.
• Work with Actabl subject matter experts and other internal groups to develop and maintain documentation that meets established Actabl quality metrics.
• Practice established documentation development and maintenance practices as set forth in the Actabl Corporate Communications Style Guide.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Provide editing support for all document types, as requested.
• Maintain the library of application documentation, cataloging it for internal and/or external use.
• Research changes to documentation and update existing documents, as required.
• Solicit feedback for measuring documentation effectiveness.
• Conduct user/task analysis to determine documentation requirements with direction from Manager/Lead.
• Understand, support, and apply effective documentation development and maintenance practices, including the use and continuous improvement of stated processes, procedures, templates, and standards.
• Perform peer reviews to ensure Actabl documentation is accurate, relevant, concise, easy to use, and conforms to style guide, writing standards, and Actabl quality metrics.
• Effectively use established templates to create and publish documentation.
• Develop documentation plan and development schedule for identified documentation projects.
• Advise other departments on user interface and writing standards.
• Proactively seek solutions to problems, reaching out to the appropriate resources to obtain a resolution.
• Edit/Amend style guide as standards change and/or create style guide in the absence of one.

Requirements

Ideal Skills & Experience

• 2-4 years of proven experience as a technical writer for the software industry.
• Bachelor's degree in English, Communications, Journalism, or a related field is preferred; can be substituted for equivalent experience.
• Proficiency using Microsoft Office applications, as well as the Google Suite of products.
• Communication: Communicate information effectively to customers, technical staff, managers, executives, sales and marketing teams.
• Ability to adhere to standard technical communication processes.
• Ability to apply the most appropriate technology for the documentation type.
• Ability to understand information gathering, analysis, design, verification, and management practices and apply them effectively.
• Ability to arrange and classify multiple pieces of information effectively as well as restructure it for a better approach to problems or tasks.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and break down complex information into accessible concepts appropriate to the audience.
• Must provide exemplary writing samples.
• Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place.
• Ability to negotiate technical and end-user documentation priorities and resolve conflicts among project stakeholders.
• Strong consultative skills and ability to make persuasive recommendations based on business rationale.

Key Competencies

• Strong Technical Expertise: A solid understanding of SaaS concepts, tools, and platforms.
• Effective Communication: Clear communication skills are crucial.
  
  You’ll need to explain complex technical topics in a way that’s easy for readers to understand.
• Editing and Proofreading: Reviewing and refining content for clarity and correctness.
• Adaptability and Flexibility: The tech landscape evolves rapidly.
  
  Ability to learn and document new technologies and processes quickly.
• Time Management and Organization: Managing documentation projects to meet deadlines and quality standards.
• Collaboration: Working with subject matter experts and other teams to develop comprehensive documentation.
• User Experience (UX) Design: Understanding how users interact with documentation and improving usability.

Work Environment

This is a hybrid position and will be part of our Denver office with an expectation of working three days in-office and two days remote.

Benefits

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents.
• Employer-paid life & AD&D, short-term disability & long-term disability.
• Discounted pet insurance plans.
• Employee Assistance Program (EAP) services available to employees & their dependents.
• On-site gym available for free use at Denver office.

Financial Wellbeing

• Competitive base salary with bonus structure.
• Healthcare spending accounts with employer contributions.
• 401(k) plan with an employer match of up to 4%.

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed.
• 10 observed US federal holidays throughout the year.
• Winter recess for all Actabl employees between December 24th-January 2nd.
• 12 weeks of parental leave for both birthing & non-birthing parents.

Compensation

Qualified candidates can expect a salary range of $70,000 - $80,000 depending on experience.

Our Nondiscrimination Promise

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.