Overview
Optomi, in partnership with one of the leading companies in the Entertainment Industry, is seeking an experienced Technical Writer for a contract position in Bristol, CT.
This Technical Writer will be responsible for driving improvements across internal business support tools and processes while balancing day-to-day operational execution with strategic workflow optimization.
This Technical Writer will enjoy the opportunity to make high-impact process improvements and work with cutting-edge business tools while supporting the organization's operational efficiency initiatives.
What the right candidate will enjoy:
- The opportunity to drive operational improvements for a world-renowned entertainment company!
- Bristol, CT location with 4 days per week onsite schedule.
- 24-month contract with strong potential for extension and conversion to full-time employment.
- Collaborative team environment focused on streamlining workflows and reducing organizational burden!
- Strategic role combining technical documentation with process innovation.
Experience of the right candidate:
- 2-5 years of experience in customer relationship management, applications support, or development.
- Bachelor's degree or equivalent training or work experience.
- Strong experience with Atlassian products (Jira, Confluence) and data visualization tools (Tableau, Looker, PowerBI).
- Moderate experience with Airtable and ServiceNow platforms.
- Excellent written and verbal communication skills with ability to adapt style for diverse audiences.
- Experience maintaining style guides and documentation with proven ability to write knowledge-based articles.
- Strong interpersonal skills and experience working with partner teams to deliver high-quality results.
- Basic knowledge of Project Management, Agile/Scrum/Kanban Methodology, and Engineering Practices.
- Analytical, resourceful, and detail-oriented with ability to plan, prioritize, and meet deadlines in fast-paced environments.
Responsibilities of the right candidate:
- Translate complex technical concepts, systems, and processes into clear, accurate documentation and presentations.
- Organize and structure information logically, applying effective information design principles in line with company standards.
- Review and edit documents for accuracy, clarity, consistency, and adherence to style guidelines.
- Actively collaborate with engineers, developers, subject-matter experts, and stakeholders to gather accurate information.
- Serve as key point of contact for stakeholders across locations, business areas, and teams.
- Gather requirements and work with engineers to define enhancements and small-scale solutions.
- Resolve simple to moderately complex customer or product issues independently.
- Provide mentoring and guidance on handling complex issues within area of knowledge.
- Contribute to operational efficiency by supporting creation of tools, processes, and support documentation.
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting and Technology, Information and Media
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