Technical Writing Advisor

Job description

**Calling all innovators - find your future at Fiserv.**

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Technical Writing Advisor

**What does a Technical Writing Advisor do?**

As a Technical Writing Advisor at Fiserv, you will help us transform our content strategy and documentation practices for the AI era.

You will focus on re-architecting our information to be more easily consumable by AI-powered services and chatbots, ensuring both customers and internal teams can access accurate, relevant, and context-driven knowledge.

You will have a blend of technical writing expertise, content strategy, and information architecture skills.

You will act as a trusted advisor to our technical writing and knowledge management teams, helping us modernize how we design, create, and deliver information.

**What you will do:**

+ Re-architect existing documentation and assess content structures to identify opportunities for AI optimization (e.g., modular, structured, metadata-rich content).
+ Partner with knowledge management, technical writing, and AI implementation teams to align documentation with chatbot and AI-service requirements.
+ Conduct hands-on audits of content and recommend improvements for structure, tagging, and consistency.
+ Provide guidance on taxonomy and ontology development to enhance searchability, context, and accuracy of AI responses.

**What you will need to have:**

+ Bachelor’s degree or combined equivalent of education, work or military experience.
+ 7+ years of technical writing, content strategy, or information architecture experience.
+ Experience with structured content design (DITA, topic-based authoring, or similar approaches).
+ Familiarity with how AI and chatbots interact with structured knowledge.

**What would be great to have:**

+ Experience with conversational design or chatbot content frameworks.
+ Knowledge of content management systems (CMS) and component content management systems (CCMS).
+ Background in knowledge management or enterprise documentation strategy.
+ Experience with taxonomy, ontology, or controlled vocabularies.

**Important info about this role:**

+ This role is on-site Monday through Friday.

Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding.
+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
+ This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

**Perks at work:**

+ We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
+ Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
+ Advance your career with training, development, certification, and internal mobility opportunities.
+ Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-kc1

**Salary Range**

$73,500.00 - $117,600.00

_These pay ranges apply to employees in New Jersey and New York.

Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.

Please:

+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Equal Opportunity:**

Fiserv is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .

Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note to agencies:**

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates.

Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Skill Profession

Other General