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Urgent! Techno Functional Project Manager Job Opening In Seattle – Now Hiring Cynet Systems

Techno Functional Project Manager



Job description


Job Description:

Pay Range: $55hr - $60hr

Responsibilities:

  • Lead end-to-end Verint WFM project delivery including planning, execution, testing, deployment, and post-go-live support.

  • Act as the Verint WFM subject matter expert, guiding solution design, configuration, and optimization.

  • Collaborate with internal business units, IT teams, Verint consultants, and third-party vendors.

  • Define and manage project scope, timelines, milestones, budgets, and resource allocation.

  • Ensure successful integration of Verint WFM with enterprise platforms such as Workday, Salesforce, Oracle, and telephony systems.

  • Drive stakeholder engagement, change management, and training initiatives to ensure adoption and operational readiness.

  • Monitor KPIs and workforce metrics to validate solution effectiveness and identify areas for continuous improvement.

  • Manage project documentation, risk logs, and governance reporting.

  • Facilitate UAT, cutover planning, and hypercare support.

  • Required Qualifications:
  • 11+ years of project management experience, with strong hands-on experience implementing and managing Verint WFM solutions.

  • Proven success in delivering WFM projects in retail, contact center, or enterprise environments.

  • Deep understanding of Verint WFM modules including:
  • Forecasting & scheduling.

  • Shift bidding & intraday management.

  • Real-time adherence.

  • Time-off management.

  • Performance analytics.

  • Experience with Verint integrations involving HRIS, CRM, payroll, and telephony platforms.

  • Strong stakeholder management and communication skills across technical and business audiences.

  • PMP, PMI-ACP, or equivalent certification preferred.

  • Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira).

  • Preferred Qualifications:
  • Experience working with lifestyle, retail, or apparel brands.

  • Familiarity with Agile, Waterfall, or hybrid delivery methodologies.

  • Exposure to AI-powered WFM features or automation initiatives.



  • Required Skill Profession

    Business Operations Specialists



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