Temporary IT Administrator

Job description

<p><em>Trillium Flow Technologies™ serves customers in the power, oil & gas, general industry and water & wastewater sectors with highly engineered valves, pumps and actuators, as well as complete support in every phase of a project or operation.</em></p><p style="text-align: start"><em>We have UK Facilities/offices in Alloa, Elland, Bedford, East Kilbride & London.

As well as employees-based UK wide within Customer sites.</em></p><p style="text-align: start"><strong><em>An exciting new vacancy has arisen aligned to the continued growth of our Company for the role of:</em></strong></p><p style="text-align: start"><strong><em>IT ADMINISTRATOR</em></strong></p><p style="text-align: start"><strong><em>East Kilbride</em></strong></p><p style="text-align: start"><p style="text-align: start"><strong>Requirements: </strong>As a member of the Trillium UK IT Service Desk, this position is responsible for the following areas of IT administration: end user maintenance, desktoplaptopserver systems, printers and office systems.</p><p><br></p><p style="text-align: start">This role <strong>may be eligible for hybrid working</strong>, in line with company policy and on agreement with line management.</p><p style="text-align: start"><p style="text-align: start"><strong>Take a look at our extremely competitive benefits offering!!!!</strong></p><ul><li><p><strong>33 days annual leave</strong></p></li><li><p><strong>Holiday Buy Scheme</strong> <strong>- </strong><em>Purchase up to 5 days extra annual leave with equal monthly payroll deductions</em></p></li><li><p><strong>Pension Scheme</strong> <strong>- </strong><em>Up to 8% employer contributions</em></p></li><li><p><strong>Enhanced Company Sick Pay</strong></p></li><li><p><strong>Life Assurance - </strong><em>2 x annual salary if not in the pension scheme, 4 x salary if a member of the pension scheme.</em></p></li><li><p><strong>Cycle to Work Scheme</strong></p></li><li><p><strong>Volunteering Scheme – </strong>support your local community</p></li><li><p><strong>DSE Specsaver Vouchers and Eye Test</strong></p></li><li><p><strong>Free Car Parking</strong> - <em>a potential saving of £1500-£2500 compared to city centre car parking</em></p></li><li><p><strong>Employee Assistance Programme - </strong><em>Confidential external support – face to face counselling</em></p></li><li><p><strong>Wisdom App by Health Assured - </strong><em>Part of the Employee Assistance Programme which allows employees to access nutritional videos/information, mental health information and general wellbeing.</em></p></li><li><p><strong>Mental Health First Aiders/Champions - </strong><em>We have a team of trained employees available to sign post employees</em></p></li><li><p><strong>Discounts, cash back and offers - </strong><em>offers on big high street stores, travel, show tickets, cinema gym membership and lots more!</em></p></li><li><p><strong>Long Service Recognition </strong></p></li><li><p><strong>Health Cash Back Plan - </strong><em>For a small monthly fee, you can take advantage of unlimited GP consultations, cash back on everyday medical expenses such as physiotherapy, dental, chiropractor and more.</em></p></li><li><p><strong>Costco membership - </strong><em>Trillium is registered for all employees to join Costco and it will only cost you the annual fee.</em></p></li></ul><p style="text-align: start"><strong><span style="color: black"><u>Objectives & Measurement</u></span></strong></p><p> </p><p><strong><span style="color: black">Key Responsibilities including but no limited to:</span></strong></p><ul><li><p>Provide 1st line Help Desk support for 385 UK users & assist 3rd party in Korea with supporting a further 60 users</p></li><li><p>Office based role, mainly based at East Kilbride with onsite visits to Alloa when required </p></li><li><p>Register Change Requests and Trouble Tickets on Help Desk system</p></li><li><p>Purchasing of IT peripherals</p></li><li><p>Supports desktop hardware, software and applications</p></li><li><p>Management of the printer system spread across 3 UK sites</p></li><li><p>Rolls out hardware and software to ensure optimal deployment of resources using Microsoft MDT</p></li><li><p>Provide infrastructure support as required, operating within agreed service levels</p></li><li><p>Opportunity to take part in project work related to modernisation of Trillium systems</p></li></ul><p><strong><span style="color: black">Measurements:</span></strong></p><ul><li><p><span style="color: black">To provide support and expertise in ensuring IT systems are maintained and available to the Business within agreed Service Level Agreements.</span></p></li><li><p><span style="color: black">The successful management of user issues, support of existing applications and the optimum use of skills to meet Business needs.

All work carried out done to the extent to which Trillium are satisfied with performance.</span></p></li></ul><p> </p><p><strong><span style="color: black">Education/Experience: </span></strong><span style="color: black">Must be educated to degree level in an IT related discipline.</span></p><p> </p><p><strong><span style="color: black">Product Knowledge: </span></strong><span style="color: black">Technically competent, analytical and a good awareness of recent developments/trends in IT.</span></p><p> </p><p><strong><span style="color: black">Communication Skills: </span></strong><span style="color: black">Good customer care and telephone skills plus ability to communicate in a clear and concise way with users.</span></p><p> </p><p><strong><span style="color: black">Computer Skills: </span></strong><span style="color: black">Needs to be familiar with standard Microsoft applications and general IT infrastructure.</span></p><p> </p><p><strong><span style="color: black">Reasoning Ability: </span></strong><span style="color: black">Good interpersonal and report writing skills and must be able to prioritise issues in a timely manner.

Resourceful, resilient and take ownership/responsibility for user issues and be able to show a high level of commitment.</span></p><p> </p><p><strong><span style="color: black"><u>Core Competencies</u></span></strong></p><p> </p><p><strong><span style="color: black">Customer Service</span></strong><span style="color: black"> - Seeks to understand customer’s needs and requirements and takes appropriate action to meet these effectively; responds promptly to customer needs and keeps customer updated on progress; obtains customer feedback to improve service; sets realistic expectations with customer but strives to exceed these; adapts to changing customer demands and proactively manages difficult customer situations.</span></p><p> </p><p><strong><span style="color: black">Written Communication </span></strong><span style="color: black">- Writes clearly and informatively; reviews work for accuracy and relevance; varies writing style to meet needs of audience; presents data effectively and in an understandable format.</span></p><p> </p><p><strong><span style="color: black">Teamwork</span></strong><span style="color: black"> - Balances team and individual responsibilities; is objective and open to others' views; provides and accepts constructive feedback; able to build positive morale; supports everyone's efforts to succeed in achieving goals and objectives.</span></p><p> </p><p><strong><span style="color: black">Accountability</span></strong><span style="color: black"> - Takes responsibility for own actions; delivers on agreed actions and commitments; pro-active and goes above and beyond when necessary to reach goals; keeps stakeholders informed of progress; faces up to problems quickly and directly, seeking speedy resolution.</span></p><p style="text-align: justify"> </p><p style="text-align: start"><strong>Applicants must have Right to Work in the UK and currently based in the UK, if you do not unfortunately your application will not be processed.</strong></p><p style="text-align: start"><strong><em>*Note your application will not be processed unless all questions are answered</em></strong></p>

Required Skill Profession

Computer Occupations