Theinsideout is hiring: Director of Operations, Intuit Creative Studio in Mounta

Company Overview

Job Overview

Atwe believe everyone has the right to prosper, which is why our mission is Powering Prosperity Around the World.

Being a mission-driven company includes living our values every day.

That means integrity is at the foundation of everything we do, including the products we design, the role we play in the communities, and the way we treat every person that is a part of the broader Intuit family.

Our AI-driven expert platform powers prosperity for consumers and businesses through our industry-leading products, including TurboTax, Credit Karma, QuickBooks and Mailchimp.

We are manically focused on our customers’ most important problems to put more money in their pockets, save time, and make financial decisions with confidence.

It all started with a customer and a problem.

More than forty years ago, Scott Cook was sitting at the kitchen table with his wife Signe and watched her struggle with balancing their family’s checkbook.

He knew that this was a universal problem that millions of other families around the world were experiencing at their own kitchen tables.

He knew there had to be a better way for people to engage with their money.

Intuit was born in 1983 and the company went public in 1993.

Today, with more than 100 million customers and over 17,000 employees, Intuit serves markets worldwide in 19 locations and 9 countries by using our AI-driven expert platform to deliver powerful solutions for our customers’ most important financial problems.

And as much as we have re-invented our products and services, we have always stayed true to our core values and our mission of powering prosperity for consumers and businesses around the world.

Delivering on our mission on behalf of customers also means going beyond the products and services.

We are committed to leaving the world a better place than we found it by making a positive impact on climate and creating jobs in communities in need.

We are also equipping the next generation with the power of financial literacy and entrepreneurial skills through our Intuit for Education program, which puts our products in the hands of millions of students and educators for free.

Our goal is to reach 50M students by 2030.

We’re proud to have a culture that attracts top talent and empowers them to do the best work of their lives.

When employees know they can bring their whole selves to work – that translates into an environment that is consistently recognized as o`e of the world’s best and most innovative places to work year upon year.

We feel honored to rank #3 on Forbes 2024 America’s Best Companies list.

Reporting to Intuit’s SVP of Creative, the Director of Ops will be a catalyst scaling the impact of Intuit’s in-house Creative Studio.

Here are three critical areas of responsibilities:

• Business ops and business affairs:Ensure the team is managing its large budget strategically and efficiently to deliver above and beyond outcomes for the Intuit brand, internally and externally.
• Creative/design ops:Ensure strategic prioritization of demands and allocate resources to deliver excellence at scale, with high velocity.
• Innovation practices:Transform how the team and the broader company innovates in the age of AI by leading the way and scaling innovation capabilities across the company.

Responsibilities

Operational excellence and executional rigor

• Establish and optimize processes for prioritization, planning, workflow management, and project execution to ensure that deliverables are on time, on brand, and within scope.
• Drive continuous process improvements to keep the team agile, implementing best practices in program management, communication, and execution.
• Align global teams across regions and cornerstone brands to ensure smooth collaboration and seamless processes—no matter the team, no matter the geography.
• Manage a high volume of asset requests and refine the organization’s strategic roadmap, tracking key initiatives, providing ongoing visibility into progress, removing blockers, and driving communications to keep the team informed and motivated.
• Collaborate with the team to drive prioritization and staffing decisions that ensure we’re using the right talent in the right places, keeping our creative and business goals aligned and needs met.
• Track timelines and KPIs to ensure creative work exceeds expectations and develop a reporting system that ensures key stakeholders and senior management have the visibility they need.
• Facilitate the development of clear roles and responsibilities across creative production teams wherever needed.
• Advocate for a culture that strikes the right balance between creative freedom and operational discipline.
• Drive ongoing creative reviews with stakeholders at all levels that maintain a high standard of creative execution and ensure effective use of time for both x-functional leaders and ICs.
• Develop operational playbooks, guidelines, and processes, and AI-enablement resources to help scale and maximize the impact of creative operations.

Team and organizational leadership

• Develop and grow a high-performing team of program managers and creative producers.
• Mentor and coach your individual team members on their projects, helping them have business impact and achieve their growth goals.
• Serve as a mentor and thought partner to people leaders and senior ICs throughout the Creative Studio team.
• Develop and maintain the operating system for the Creative Studio team, ensuring team frameworks, processes, and rituals are consistent to ensure alignment and engagement.
• Ensure that employees are onboarded and receive the tools and training needed to become productive quickly.
• Measure the ongoing health of the Creative Studio team, keeping a pulse on engagement and proactively implementing programs to keep the team challenged and inspired.
• Develop programs and initiatives that foster a culture of creative excellence, accountability, risk taking, and collaboration.
• Lead change initiatives that help the team grow and adapt, making sure we’re always at the top of our game, no matter what comes our way.
• Serve as a trusted advisor and sounding board to the senior leader, acting as a proxy when needed and ensuring that decisions and actions are aligned with strategy.

Stakeholder management and alignment

• Partner with functions and leaders across the company to ensure everyone’s working toward the same vision, keeping creative output, organizational objectives, and strategic objectives aligned.
• Manage stakeholder communications and drive cross-functional alignment through clear and repeatable processes that scale.
• Cultivate durable cross-functional relationships that promote a seamless workflow across departments.
• Build an atmosphere of collaboration, leaning into and resolving conflicts when needed.
• Act as a liaison between creative teams and senior management as needed.

Technology and tools

• Ensure the team has the right tools and platforms for effective workflow management, collaboration, and digital asset management.
  
  Lean into AI tools to elevate and accelerate creative work.
• Champion opportunities to drive automation and efficiency through technology to maximize team productivity and creativity as well as future-proof creative operations.
• Keep abreast of industry trends, emerging technologies, project management tools and systems to continually enhance the quality and innovation of the team’s output.
• Evaluate and introduce new tools and technologies and ensure seamless integration into existing workflows.
• Train and support team members in adopting new tools and processes.

Budgeting and vendor management

• Work closely with finance and marketing leadership to establish and manage the team’s budget.
• Own and monitor the team’s budget—monitoring spending, identifying cost-saving opportunities—to ensure alignment with business goals and compliance throughout all production and marketing activities.
• Oversee vendor relationships and external partners, negotiating contracts and managing scopes of work that deliver real value to the team.
• Manage onboarding and training of vendors.
  
  Build and manage the ecosystem and budget for event-related vendors and contractors used by the creative team.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach.

The expected base pay range for this position is: Bay Area California $257,000.00 – 347,500.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

• 15+ years in design and/or marketing related field
• Proven success leading large, cross-functional teams through change and innovation
• Experience leading craft excellence through operational excellence
• Deep understanding of the creative process.