ThousandEyes Adoption Engineer

Job description

ThousandEyes - Adoption Engineer

Apply (https://jobs.cisco.com/jobs/Login?projectId=1448401)

+ Location:Offsite, Austin, Texas, US
+ Area of InterestSales - Services, Solutions, Customer Success
+ Compensation Range96600 USD - 128900 USD
+ Job TypeProfessional
+ Technology InterestCloud & AI (DCN & Compute), Internet & Mass Scale Infrastructure, Internet of Everything, Network (incl: IIoT, SD-WAN, & ThousandEyes), Networking
+ Job Id1448401

**Who We Are**

**Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own.

Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.**

**ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.**

**About The Role**

**_The Application Window is expected to close on 10/31/25.

However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received._**

**As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, you must be a U.S. citizen.** **This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.**

**We are looking for an exceptional Adoption Engineer to join our team of superheroes.

You will have the opportunity to be the customer interface of an exciting new technology.

The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations.

The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle.

This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.**

**What You’ll Do**

+ **Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions**
+ **Collaborate with the Customer Success Specialist and Sales team on account strategy**
+ **Identify customer strategic initiatives and potential use cases**
+ **Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business**
+ **Actively identify new and expansion opportunities**
+ **Share customer feedback and enhancement requests with the Product team**
+ **Deliver product updates sessions highlighting new capabilities that have been released**

**Minimum Qualifications**

+ **3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles**
+ **Strong desire to learn and ability to work independently in a fast paced environment**
+ **Knowledge of network infrastructures, cloud technologies and application frameworks**
+ **Superb communication, presentation, and problem-solving skills**
+ **Bachelor’s degree or equivalent in Computer Science or related field**

**Preferred Qualifications**

+ **Experience with scripting languages (e.g., Python, Perl, JavaScript)**
+ **Hands-on experience with ThousandEyes and/or other assurance solutions**
+ **General understanding of the Cisco Networking portfolio**
+ **Working proficiency in Spanish**

**Cisco values the perspectives and skills that emerge from employees with diverse backgrounds.

That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential.

We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.**

**We encourage you to apply even if you do not believe you meet every single qualification** **.

Not all strong candidates will meet every single qualification.

Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy.

We urge you not to prematurely exclude yourself and to apply if you're interested in this work.**

**Why Cisco?**

**At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.

We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Simply put – we power the future.**

**Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.

We work as a team, collaborating with empathy to make really big things happen on a global scale.

Because our solutions are everywhere, our impact is everywhere.**

**We are Cisco, and our power starts with you.**

**Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis**

**U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.**

**Competitive salary range: $96,600 - $128,900**

**Accommodations for Disabled and Neurodivergent Applicants**

**We offer the necessary guidance and access to assistive technology and services to support your application process.

If you require assistance or accommodations during the application, interview, or hiring process, please contact us.**

**Cisco is an Affirmative Action and Equal Opportunity Employer.**

**Message to applicants applying to work in the U.S. and/or Canada:**

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits.

For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses.

Hiring ranges for sales positions include base and incentive compensation target.

Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location.

The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday.

Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period.

Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations.

All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.

Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours.

Employees in Illinois have a unique time off program designed specifically with local requirements in mind.

All employees also have access to paid time away to deal with critical or emergency issues.

We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target.

Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Required Skill Profession

Other General