Urgent! Ticket Service Representative Job Opening In Pembroke Pines – Now Hiring ASM Global
POSITION: Ticket Service Representative
DEPARTMENT: Box Office
REPORTS TO: Manager of Box Office
FLSA STATUS: Hourly/Non-Exempt
The Role
Ticket Service Representatives are the first point of contact for our guests.
They delivered an exceptional customer experience while assisting with ticketing transactions, inquiries, and event information.
This role requires professionalism, accuracy, and a friendly demeanor to ensure every guest feels welcomed and supported.
Essential Duties and Responsibilities
+ Greet and assist all guests in a courteous, professional, and friendly manner.
+ Ensure guest needs are met by providing seating assistance and ticketing guidance.
+ Deliver a consistent, high-quality level of customer service at all times.
+ Proactively anticipate and address guest concerns, including ticket purchases, directions, event schedules, and general venue information.
+ Accurately distribute “Will Call” tickets and manage related guest inquiries.
+ Troubleshoot ticketing concerns quickly and professionally.
+ Provide assistance to guests both in person and over the phone.
+ Collaborate with fellow staff members to ensure smooth operations.
+ Maintain reliable attendance and punctuality; flexible availability is required to meet a minimum of 80% event schedule coverage.
+ Adhere to all ASM Global (or applicable venue operator) policies and procedures.
+ Perform other duties as assigned by supervisors or management.
Education and Experience
+ High School Diploma or equivalent required.
+ Previous customer service or guest services experience preferred.
+ Experience in live entertainment, sports, or hospitality settings is an asset.
Skills and Abilities
+ Strong customer service orientation with a cheerful outlook.
+ Excellent verbal and interpersonal communication skills.
+ Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
+ Strong attention to detail and ability to anticipate guest needs.
+ Ability to work independently and exercise sound judgment.
+ Flexibility to adjust to last-minute changes and operational needs.
+ Proficiency with computers and tablets; ability to learn new systems quickly.
+ Bilingual skills (Spanish/English) are a plus but not required.
+ Strong teamwork and collaboration skills.
Computer Skills
+ Ability to operate a computerized ticketing system and standard office equipment.
+ Knowledge of Ticketmaster Host and/or TM1 Sales is an asset, but training will be provided if needed.
WORKING CONDITIONS
Location: On Site, Charles F.
Dodge City Center
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must have reliable transportation and be able to report to work as scheduled.
+ Availability required for irregular hours, including nights, weekends, and holidays based on event needs.
+ Frequent standing, walking, bending, kneeling, reaching, and manual labor.
+ Must be mobile and able to navigate between different areas of the venue quickly.
+ Exposure to moderate to high noise levels during events.
NOTE:
The essential responsibilities of this position are described under the headings above.
They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this
document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.
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Unlock Your Ticket Service Potential: Insight & Career Growth Guide
Real-time Ticket Service Jobs Trends in Pembroke Pines, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Ticket Service in Pembroke Pines, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 209942 jobs in United States and 143 jobs in Pembroke Pines. This comprehensive analysis highlights market share and opportunities for professionals in Ticket Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ASM Global is currently hiring and seeking a Ticket Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Ticket Service Representative Jobs Pembroke Pines.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ASM Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Ticket Service Representative Jobs United States varies, but the pay scale is rated "Standard" in Pembroke Pines. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Ticket Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Ticket Service Representative interview at ASM Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ASM Global's products or services and be prepared to discuss how you can contribute to their success.
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