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Tier 1 Help Desk Support Job Opening In Edina – Now Hiring Insight Global


Job description

Job Description
A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime.

We are seeking motivated individuals who can work independently and provide excellent customer service.

Key Responsibilities:
 • Answer and resolve incoming technical support calls with professionalism and efficiency
 • Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)
 • Handle escalation points as necessary
 • Utilize downtime to perform provisioning tasks—prior provisioning experience is a plus but not required
 • Maintain clear communication with the team and document interactions appropriately
Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environments

Candidate is required to work all days and time listed for each shift.

There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift.

Compensation:
$18-20 per hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Qualifications:
 • Experience working with ticketing systems.

At least 1 year in a fully remote environment
 • Personable, connectable, and strong phone presence
 • Familiarity with any ticketing system (Ezvista experience is rare but helpful)
 • Strong customer service skills and ability to work independently
Prior experience working overnight shifts is beneficial Provisioning Experience

Required Skill Profession

Other General


  • Job Details

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Unlock Your Tier 1 Potential: Insight & Career Growth Guide


Real-time Tier 1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 1 in Edina, United States, highlighting market share and opportunities for professionals in Tier 1 roles.

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Are You Looking for Tier 1 Help Desk Support Job?

Great news! is currently hiring and seeking a Tier 1 Help Desk Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Tier 1 Help Desk Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Edina. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tier 1 Help Desk Support?

Key qualifications for Tier 1 Help Desk Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Tier 1 Help Desk Support?

To improve your chances of getting hired for Tier 1 Help Desk Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Tier 1 Help Desk Support Job Success

Insight Global interview tips for Tier 1 Help Desk Support

Here are some tips to help you prepare for and ace your Tier 1 Help Desk Support job interview:

Before the Interview:

Research: Learn about the Insight Global's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tier 1 Help Desk Support interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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