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Urgent! Tier 1 It Support Technician Job Opening In Santa Rosa – Now Hiring Portola Systems Inc.
Applicants must reside in or be within commuting distance of Santa Rosa, CA, and be authorized to work in the US to be considered for this position.
We are seeking a motivated and customer-focused Tier 1 Systems Support Technician with 1–3 years of experience in technical support.
This role is ideal for someone with strong communication, problem-solving, and analytical skills who thrives in a fast-paced, service-oriented environment.
As a Tier 1 Support Engineer, you will be the first point of contact for IT support requests, handling issues via tickets, phone, email, and in-person interactions.
Your responsibilities include initial triage, basic desktop/workstation troubleshooting, answering user questions, and escalating more complex issues when necessary.
You will use industry-standard tools, knowledge bases, and remote desktop access to resolve common technical problems and ensure a high level of customer satisfaction.
This position requires onsite work at client locations as needed, so reliability, professionalism, and strong interpersonal skills are essential.
This role is not responsible for consulting, systems design, or implementation services, but plays a critical role in delivering timely and effective first-line support.
Compensation:$66,500 - $72,800 yearly
Responsibilities:Windows Server 2012-2022
Microsoft Exchange
Active Directory (AD, ADFS, Azure AD), DNS, DHCP
SharePoint
Microsoft Office 365, including MS Office, MS Exchange Online, SharePoint Online
Azure Active Directory and other core online IT and business collaboration tools.
VMware (vSphere, vCenter, vCloud Air), AWS
Storage Technologies (HP, Dell, EMC, Nimble)
PC and server virtualization software, virus protection and backup systems
Portola Systems is a Sonoma County-based managed IT services provider supporting SMBs and public-sector clients throughout the Bay Area.
Since 1994, we’ve delivered secure, scalable technology solutions with a focus on long-term partnerships.
Our mission is to help clients work smarter with reliable, personalized support.
Clients describe us as “brilliant engineers with outstanding support” and praise our “can-do, here-to-help approach.” We value integrity, responsiveness, and teamwork.
With under 30 team members, we blend the deep expertise of a larger firm with the agility and care of a boutique provider.
We foster a collaborative, growth-minded culture where people feel trusted and empowered.
Joining Portola means being part of a tight-knit team that thrives on solving complex challenges and delivering excellence to the communities and businesses we serve.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Tier 1 Potential: Insight & Career Growth Guide
Real-time Tier 1 Jobs Trends in Santa Rosa, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Tier 1 in Santa Rosa, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 15526 jobs in United States and 44 jobs in Santa Rosa. This comprehensive analysis highlights market share and opportunities for professionals in Tier 1 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Portola Systems Inc. is currently hiring and seeking a Tier 1 It Support Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Tier 1 It Support Technician Jobs Santa Rosa.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Portola Systems Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Tier 1 It Support Technician Jobs United States varies, but the pay scale is rated "Standard" in Santa Rosa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Tier 1 It Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Tier 1 It Support Technician interview at Portola Systems Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Portola Systems Inc.'s products or services and be prepared to discuss how you can contribute to their success.
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