• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Tier 1 It Support Technician Job Opening In Santa Rosa – Now Hiring Portola Systems Inc.


Job description

Applicants must reside in or be within commuting distance of Santa Rosa, CA, and be authorized to work in the US to be considered for this position.


We are seeking a motivated and customer-focused Tier 1 Systems Support Technician with 1–3 years of experience in technical support.

This role is ideal for someone with strong communication, problem-solving, and analytical skills who thrives in a fast-paced, service-oriented environment.


As a Tier 1 Support Engineer, you will be the first point of contact for IT support requests, handling issues via tickets, phone, email, and in-person interactions.

Your responsibilities include initial triage, basic desktop/workstation troubleshooting, answering user questions, and escalating more complex issues when necessary.

You will use industry-standard tools, knowledge bases, and remote desktop access to resolve common technical problems and ensure a high level of customer satisfaction.


This position requires onsite work at client locations as needed, so reliability, professionalism, and strong interpersonal skills are essential.


This role is not responsible for consulting, systems design, or implementation services, but plays a critical role in delivering timely and effective first-line support.

Compensation:

$66,500 - $72,800 yearly

Responsibilities:
  • Serve as the first point of contact for clients by providing Tier 1 support through the Portola Systems IT Service Desk.
  • Assess and triage customer needs by asking qualifying questions via phone, email, and remote support tools.
  • Perform basic troubleshooting and resolution of workstation, desktop, and network issues using industry-standard tools and internal knowledge bases.
  • Maintain and update internal client documentation to ensure accurate and consistent support practices.
  • Collaborate effectively with Tier II and Tier III engineers to resolve complex or escalated issues.
  • Apply logical thinking and technical knowledge to identify solutions that support client workflows and business needs.
  • Prioritize and manage support tickets to meet response and resolution timeframes.
  • Thoroughly document all support interactions, resolutions, and updates in the ticketing system to promote team continuity.
  • Foster positive relationships and communicate clearly with clients, colleagues, and vendors.
  • Perform onsite visits at client locations as needed to provide hands-on support and ensure issues are resolved promptly and professionally.
Qualifications:
  • 1-3 years relevant IT experience
  • Associates degree or equivalent work experience
  • Strong documentation skills including technical report writing.
  • Strong experience with desktop and mobile support including Windows 10/11 & MacOS
  • Experience with at least some of the following:

Windows Server 2012-2022

Microsoft Exchange

Active Directory (AD, ADFS, Azure AD), DNS, DHCP

SharePoint

Microsoft Office 365, including MS Office, MS Exchange Online, SharePoint Online

Azure Active Directory and other core online IT and business collaboration tools.

VMware (vSphere, vCenter, vCloud Air), AWS

Storage Technologies (HP, Dell, EMC, Nimble)

PC and server virtualization software, virus protection and backup systems

  • Certifications such as CompTIA A+, Net+ and/or Microsoft Certifications are a plus, but not required
  • Must reside in or be within commuting distance of Santa Rosa, CA
  • Must be authorized to work in the US
About Company

Portola Systems is a Sonoma County-based managed IT services provider supporting SMBs and public-sector clients throughout the Bay Area.

Since 1994, we’ve delivered secure, scalable technology solutions with a focus on long-term partnerships.

Our mission is to help clients work smarter with reliable, personalized support.

Clients describe us as “brilliant engineers with outstanding support” and praise our “can-do, here-to-help approach.” We value integrity, responsiveness, and teamwork.

With under 30 team members, we blend the deep expertise of a larger firm with the agility and care of a boutique provider.

We foster a collaborative, growth-minded culture where people feel trusted and empowered.

Joining Portola means being part of a tight-knit team that thrives on solving complex challenges and delivering excellence to the communities and businesses we serve.

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Network Wireless Solutions hiring Tier 1 IT Support Technician Job in Greensboro, North Carolina, United States
Network Wireless Solutions
Greensboro, North Carolina, United States
Gophermods hiring IT Support Technician ( Tier 1) Job in Minneapolis, Minnesota, United States
Gophermods
Minneapolis, Minnesota, United States
Irvine Tech Corp hiring IT Support Technician – Tier 1/2 Job in Los Angeles, California, United States
Irvine Tech Corp
Los Angeles, California, United States
BAE Systems hiring IT Systems Admininstrator, Tier 1 Support Job in Manchester, NH, United States
BAE Systems
Manchester, NH, United States
Centre Technologies hiring Tier 1, IT Help Desk Support Job in Dallas, TX, United States
Centre Technologies
Dallas, TX, United States
Centre Technologies hiring Tier 1, IT Help Desk Support Job in Austin, TX, United States
Centre Technologies
Austin, TX, United States
North Shore Healthcare hiring Sr. IT Support Technician (Tier 1+) - Full-Time Job in Milwaukee, Wisconsin, United States
North Shore Healthcare
Milwaukee, Wisconsin, United States
North Shore Healthcare hiring Sr. IT Support Technician (Tier 1+) - Full-Time Job in Milwaukee, Wisconsin, United States
North Shore Healthcare
Milwaukee, Wisconsin, United States
Cardinal Health hiring Tier 1 Support Analyst, IT Service Center Job in Fresno, California, United States
Cardinal Health
Fresno, California, United States
Cardinal Health hiring Tier 1 Support Analyst, IT Service Center Job in Nashville, TN, United States
Cardinal Health
Nashville, TN, United States
SGS & Co hiring IT Support Technician 1 Job in Phoenix, Arizona, United States
SGS & Co
Phoenix, Arizona, United States
ITW hiring IT Support Technician 1 Job in Norwood, MA, United States
ITW
Norwood, MA, United States
ARA hiring Tier 1 Cloud Support Job in Raleigh, North Carolina, United States
ARA
Raleigh, North Carolina, United States
Applied Research Associates, Inc. hiring Tier 1 Cloud Support Job in Raleigh, NC, United States
Applied Research Associates, Inc.
Raleigh, NC, United States
TEKsystems hiring Tier 1 Technical Support Job in New Albany, OH, United States
TEKsystems
New Albany, OH, United States
TEKsystems hiring Tier 1 Helpdesk Support Job in Coppell, TX, United States
TEKsystems
Coppell, TX, United States
TEKsystems hiring Tier 1 Helpdesk Support Job in Coppell, TX, United States
TEKsystems
Coppell, TX, United States
Applied Innovation hiring Tier 1 IT Support Specialist - Traverse City MI Job in Traverse City, Michigan, United States
Applied Innovation
Traverse City, Michigan, United States
CACI International hiring Tier 2 IT Technician Job in Peterson Afb, CO, United States
CACI International
Peterson Afb, CO, United States
Intelligent Network & Communication Systems hiring Tier 2 IT Technician Job in Grand Blanc, MI, Genesee County, MI, United States
Intelligent Network & Communication Systems
Grand Blanc, MI, Genesee County, MI, United States
IAT Insurance Group hiring Internship | Tier 2 IT Support Job in Naperville, Illinois, United States
IAT Insurance Group
Naperville, Illinois, United States
UIC Technical Services hiring Tier 1 Helpdesk Technician Job in Oklahoma City, Oklahoma, United States
UIC Technical Services
Oklahoma City, Oklahoma, United States
Georgia Military College hiring Tier 1 Technician (PT) Job in Milledgeville, GA, United States
Georgia Military College
Milledgeville, GA, United States
Linchpin Solutions, Inc. hiring SATCOM Technician Tier 1 Job in Tampa, FL, United States
Linchpin Solutions, Inc.
Tampa, FL, United States
UIC Government Services and the Bowhead Family of Companies hiring Tier 1 Helpdesk Technician Job in Oklahoma City, OK, United States
UIC Government Services and the Bowhead Family of Companies
Oklahoma City, OK, United States
ASSA ABLOY hiring Technical Support Specialist, Tier 1 Job in Harrisburg, North Carolina, United States
ASSA ABLOY
Harrisburg, North Carolina, United States
Patterson Companies, Inc. hiring Support Specialist - Tier 1 (Remote) Job in Milwaukee, Wisconsin, United States
Patterson Companies, Inc.
Milwaukee, Wisconsin, United States
Patterson Companies, Inc. hiring Support Specialist - Tier 1 (Remote) Job in Salt Lake City, Utah, United States
Patterson Companies, Inc.
Salt Lake City, Utah, United States
Alpine IQ hiring Tier 1, Customer Support Specialist Job in Dallas, Texas, United States
Alpine IQ
Dallas, Texas, United States
Adaptive Solutions Group hiring Tier 1 Technical Support Specialist Job in Fenton, Missouri, United States
Adaptive Solutions Group
Fenton, Missouri, United States
IntelliShift hiring Technical Support Specialist - Tier 1 Job in Commack, New York, United States
IntelliShift
Commack, New York, United States
Insight Global hiring Tier 1 Help Desk Support Job in Edina, MN, United States
Insight Global
Edina, MN, United States

Unlock Your Tier 1 Potential: Insight & Career Growth Guide


Real-time Tier 1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 1 in Santa Rosa, United States, highlighting market share and opportunities for professionals in Tier 1 roles.

15526 Jobs in United States
15526
44 Jobs in Santa Rosa
44
Download Tier 1 Jobs Trends in Santa Rosa and United States

Are You Looking for Tier 1 It Support Technician Job?

Great news! is currently hiring and seeking a Tier 1 It Support Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Portola Systems Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Tier 1 It Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Santa Rosa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tier 1 It Support Technician?

Key qualifications for Tier 1 It Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Tier 1 It Support Technician?

To improve your chances of getting hired for Tier 1 It Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Tier 1 It Support Technician Job Success

Portola Systems Inc. interview tips for Tier 1 It Support Technician

Here are some tips to help you prepare for and ace your Tier 1 It Support Technician job interview:

Before the Interview:

Research: Learn about the Portola Systems Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tier 1 It Support Technician interview at Portola Systems Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Portola Systems Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Tier 1 It Support Technician Positions

Setting up job alerts for Tier 1 It Support Technician is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!