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Urgent! Tier 1 Network Operations Analyst Job Opening In Larkspur – Now Hiring Mosaic NetworX

Tier 1 Network Operations Analyst



Job description

Location: Costa Rica

Job Description:


Mosaic NetworX is looking for motivated individuals to join our NOC team.

The NOC will be a world-class organization aimed at delivering the best in-kind services to our commercial customer base.


This role is responsible for monitoring, and maintaining services we offer to our customers by working with our internal Provisioning & Engineering Teams, along with our external vendors.

The NOC Analysts will be inquisitive information seekers focused on restoring services during an outage, determining the root cause, and identifying ways to improve our services.

On any given day, the NOC will be working on anything from a single customer issue with a field tech on site, to a turn-up of a new site, to a service outage.

Each day will bring new challenges with lots of opportunities for growth and improvement.


Specific Responsibilities:

  • Proactively update customers with ticket status and next steps per SLA

  • Drive tickets to resolution in a timely manner and escalate as needed

  • Troubleshooting connectivity issues to the Internet or between customer sites across multiple technologies

  • Work with Engineering and Provisioning team members to turn up or troubleshoot services

  • Work with 3rd party carriers and vendors to turn up or troubleshoot services

  • Assist with coordination and communication during network events

  • Manage multiple tickets at the same time

  • Identify process gaps and suggest recommendations

  • Create and update trouble tickets to reflect the most current status of any open issues

  • Create and update documentation and run books

  • Responsibilities may change due to business requirements
  • Qualifications/Experience:

  • Excellent customer service skills

  • Strong attention to detail

  • Excellent verbal and written communication skills

  • Ability to work independently to solve problems

  • Basic understanding of networking and computer systems

  • Ability to manage multiple tasks and communicate status to customers and internal stakeholders

  • Ability to effectively communicate across multiple disciplines and varying technical abilities

  • Ability to follow complex technical procedures in order to troubleshoot the network

  • Ability to work off hours and perform on-call duties

  • Required Skill Profession

    Computer Occupations



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