Tier 1 Technical Support Specialist Adaptive Solutions Group is a premier provider of information technology personnel.
We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.
We are currently looking for a
Tier 1 Technical Support Specialist to join our team.
Responsibilities
Provide first and second-tier IT support for incidents and requests via phone, email, and remote tools
Identify, troubleshoot, and resolve routine hardware, software, and peripheral issues
Escalate more complex problems to appropriate third-tier teams
Support PCs, printers, servers, and related IT hardware and software
Accurately document and prioritize service requests
Install and configure software, desktops/laptops, and peripherals
Maintain inventory and IT knowledge base documentation
Provide courteous, professional, and efficient customer service
Participate in solution design and identify areas for process improvement
Maintain high levels of customer satisfaction through consistent, quality service
Provide off-hours support when necessary (e.g., disaster recovery)
Follow established policies, procedures, and guidelines
Required Qualifications
2+ years of desktop/technical support experience (open to candidates with less experience if they are sharp and fast learners)
Strong verbal and written communication skills
Familiarity with both Windows desktop environments and macOS
Excellent organizational and customer service skills
Strong troubleshooting and problem-solving abilities
Proficiency in:
Windows 10 and Microsoft Office
Basic TCP/IP networking
VoIP phone systems
Windows Terminal Server end-user support
Mobile device support
Printer setup and troubleshooting
Dell workstation hardware
Preferred Qualifications
A+ certification is a plus but not required
Experience working in a high-volume support environment
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Helpdesk support, troubleshoot, support