• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Tier 1/2 Service Desk Support System Administrator Job Opening In Bethesda – Now Hiring 00100 LEIDOS, INC.


Job description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.

We empower our teams, contribute to our communities, and operate sustainable practices.

Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Our Mission, Vision, and Values guide the way we do business.

Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers.

Your most important work is ahead.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos is seeking a Tier 1/2 Service Desk/Deskside Support System Administrator to support the National Media Exploitation Center (NMEC).

This role requires an individual with experience managing Windows domain accounts for users and workstations to include creation, modification, troubleshooting, disabling, and deleting.

This role will be responsible for being the first contact for customers via phone calls, email, chat, and walkup assistance requests.

This role will help ascertain the nature of the call, resolve issues where possible, and escalate to the appropriate work group, when necessary.

Duties will include assisting customers with installation, repair and relocation of end user devices to include workstations, printers, scanners and telephones.

Additional duties will include examining incidents and problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service.

This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements.

The role will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment.

This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer systems.

The customer utilizes an Agile Framework to plan and successfully complete all initiatives.

This is a 100% on-site position.

All work must be performed at the customer site in Bethesda at the Intelligence Community Campus.

Primary Responsibilities

  • Provide first point of contact for all customer queries and incidents via walkup, phone, email, or chat.

  • Manage and administer accounts to include account creation, password resets, troubleshooting, and termination/deletion.

  • Document and track customer requests and incident in the customer’s approved IT Service Management (ITSM) solution.

  • Properly document initial troubleshooting and triage steps and escalate to Tier 2/3 support teams when appropriate to resolve more complex customer issues.

  • Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.

  • Ensure all tickets are logged and assigned to the correct team.

  • Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager.

  • Update Service Desk documentation for new processes and procedures to share best practices, capture changes in the environment, and streamline initial response to common issues to reduce duplication of effort.

  • Produce both customer-facing and internal knowledge base documentation as required.

  • Actively participate in Continual Service Improvement Activities to share their experience and knowledge and support service enhancement.

  • Basic Qualifications

  • Experience creating and managing domain accounts within Active Directory

  • Familiarity with supporting virtual desktops running Microsoft Windows

  • Experience troubleshooting common Active Directory account issues and errors.

  • Experience troubleshooting software and hardware issues for end user devices to include workstations, printers, and scanners.

  • Experience with troubleshooting hardware faults, coordinating warranty replacement requests and installation of replacement components internal to the workstation.

  • Experience with reviewing Microsoft Windows event logs to determine possible root causes and research common fix actions.

  • Familiarity with incident analysis to identify trends indicative of a larger problem and ability to articulate problem in an effective manner to peers and higher tier support elements for resolution.

  • Experience with using Microsoft tools such as Active Directory, DNS, and DHCP to add new workstations to the domain and troubleshoot existing workstations issues.

  • Experience deploying operating systems to workstations via PXE Boot and troubleshooting common errors preventing deployment.

  • Experience troubleshooting operating system, application, and patch deployment issues at the workstation to restore communication to centralized SCCM/MECM/WSUS capabilities

  • Effective time management skills and ability to work independently and prioritize work efforts based on customer and mission impact.

  • Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests.

  • Ability to triage and properly classify incidents and prioritize work efforts.

  • Strong oral and written communications skills

  • Experience establishing goals and plans that meet project objectives.

  • Track record of working effectively within a team, and support to peers toward improved processes and results

  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP along with an appropriate computing environment (CE) certification)

  • Education

  • Candidate must have a Bachelor's degree with at least 2 years of relevant experience.

    Additional years of experience may be considered in lieu of degree.

  • Clearance

  • Active TS/SCI clearance with Polygraph required OR active TS/SCI and willingness to get a Poly.

  • US Citizenship is required due to the nature of the government contracts we support.

  • Preferred Qualifications

  • Background in hardware setup, deployment and maintenance to include workstations, printers, scanners, servers and phones.

  • Experience with operating system/application patch management methodologies

  • Experience operating and maintaining Linux based systems

  • Experience with operating system and application deployment utilizing SCCM/MECM

  • Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA (Microsoft Certified System Administrator) a plus

  • Experience with troubleshooting network storage connectivity from an end-user perspective

  • Experience working in an Agile environment

  • Familiarity with Hyper Converged Infrastructure (HCI) concepts and solutions

  • Familiarity with virtual servers and technologies

  • Experience with troubleshooting within a secure environment

  • Experience with backup and restore procedures

  • #NMECDTP-Leidos

    Come break things (in a good way).

    Then build them smarter.

    We're the tech company everyone calls when things get weird.

    We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

    Original Posting:

    September 23, 2025

    For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

    Pay Range:

    Pay Range $57,850.00 - $104,575.00

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

    Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Stratum Networks hiring System Administrator - Level 2 - Tier 2 Help Desk Job in Annapolis Junction, Maryland, United States
    Stratum Networks
    Annapolis Junction, Maryland, United States
    INSPYR Solutions hiring Service Desk Tier 1 Job in Bowie, Maryland, , United States
    INSPYR Solutions
    Bowie, Maryland, , United States
    Insight Global hiring Tier 1 Help Desk Support Job in Edina, MN, United States
    Insight Global
    Edina, MN, United States
    AllSafe IT hiring Service Desk Engineer, Tier 1 Job in Pasadena, California, United States
    AllSafe IT
    Pasadena, California, United States
    The Tatitlek Corporation hiring Service Desk Analyst Tier 1 Job in Washington, District of Columbia, United States
    The Tatitlek Corporation
    Washington, District of Columbia, United States
    GovCIO hiring Tier 1 Service Desk Analyst Job in Washington, DC, United States
    GovCIO
    Washington, DC, United States
    Centre Technologies hiring Tier 2 Service Desk Technician Job in Tulsa, Oklahoma, United States
    Centre Technologies
    Tulsa, Oklahoma, United States
    New American Funding hiring Service Desk Technician Tier 2 Job in Austin, Texas, United States
    New American Funding
    Austin, Texas, United States
    Centre Technologies hiring Tier 2 Service Desk Technician Job in Tulsa, OK, United States
    Centre Technologies
    Tulsa, OK, United States
    Chenega Corporation hiring Service Desk Technician Tier 2 Job in Washington, DC, United States
    Chenega Corporation
    Washington, DC, United States
    INSPYR Solutions hiring Service Desk Analyst - Tier 2  Job in Chicago, Illinois, , United States
    INSPYR Solutions
    Chicago, Illinois, , United States
    GovCIO hiring Tier 2 Service Desk Analyst Job in Washington, DC, United States
    GovCIO
    Washington, DC, United States
    Centre Technologies hiring Tier 1, IT Help Desk Support Job in Dallas, TX, United States
    Centre Technologies
    Dallas, TX, United States
    Centre Technologies hiring Tier 1, IT Help Desk Support Job in Austin, TX, United States
    Centre Technologies
    Austin, TX, United States
    Pennant Group hiring Tier 2 Help Desk IT Support Job in Eagle, Idaho, United States
    Pennant Group
    Eagle, Idaho, United States
    Koniag Government Services hiring Tier 2 Help Desk Support Engineer Job in Washington, DC, United States
    Koniag Government Services
    Washington, DC, United States
    Chenega Corporation hiring Systems Administrator (Tier 2 Support – ServiceNow) Job in Washington, DC, United States
    Chenega Corporation
    Washington, DC, United States
    William C Brown Inc hiring Systems Administrator (Tier 2 Desktop Support) Job in Springfield, VA, United States
    William C Brown Inc
    Springfield, VA, United States
    Irvine Tech Corp hiring IT Support Technician – Tier 1/2 Job in Los Angeles, California, United States
    Irvine Tech Corp
    Los Angeles, California, United States
    Farfield Systems hiring Tier 1 Help Desk Job in Fort Meade, Maryland, United States
    Farfield Systems
    Fort Meade, Maryland, United States
    Valvoline hiring Help Desk Tier 1 Job in , , United States
    Valvoline
    , , United States
    Valvoline hiring Help Desk Tier 1 Job in , , United States
    Valvoline
    , , United States
    TEKsystems hiring Tier 1 Help Desk Job in New Albany, OH, United States
    TEKsystems
    New Albany, OH, United States
    PingWind INC hiring Tier 2 - Help Desk Job in Guantanamo Bay Cuba, NM, United States
    PingWind INC
    Guantanamo Bay Cuba, NM, United States
    Pennant Group hiring Tier 1 IT Service Desk Manager Job in Eagle, Idaho, United States
    Pennant Group
    Eagle, Idaho, United States
    Executech hiring IT Service Desk Specialist Tier 2 Job in Denver, Colorado, United States
    Executech
    Denver, Colorado, United States
    Beth Israel Lahey Health hiring Service Desk Analyst Tier 2 - Hybrid Job in Charlestown, MA, United States
    Beth Israel Lahey Health
    Charlestown, MA, United States
    Beth Israel Lahey Health hiring Service Desk Analyst Tier 2 - Hybrid Job in Charlestown, MA, United States
    Beth Israel Lahey Health
    Charlestown, MA, United States
    General Dynamics Information Technology hiring Tier-1 Network Monitor/Help Desk Support Job in Langley AFB, VA, United States
    General Dynamics Information Technology
    Langley AFB, VA, United States
    General Dynamics Information Technology hiring Tier-1 Network Monitor/Help Desk Support Job in Langley AFB, VA, United States
    General Dynamics Information Technology
    Langley AFB, VA, United States
    Koniag Government Services hiring Tier 1 Network Administrator Job in Washington, DC, United States
    Koniag Government Services
    Washington, DC, United States
    CACI International hiring Tier 2 Systems Administrator Job in Springfield, VA, United States
    CACI International
    Springfield, VA, United States

    Unlock Your Tier 1 Potential: Insight & Career Growth Guide


    Real-time Tier 1 Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 1 in Bethesda, United States, highlighting market share and opportunities for professionals in Tier 1 roles.

    15526 Jobs in United States
    15526
    5 Jobs in Bethesda
    5
    Download Tier 1 Jobs Trends in Bethesda and United States

    Are You Looking for Tier 1/2 Service Desk Support System Administrator Job?

    Great news! is currently hiring and seeking a Tier 1/2 Service Desk Support System Administrator to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at 00100 LEIDOS, INC. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Tier 1/2 Service Desk Support System Administrator Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bethesda. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Tier 1/2 Service Desk Support System Administrator?

    Key qualifications for Tier 1/2 Service Desk Support System Administrator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Tier 1/2 Service Desk Support System Administrator?

    To improve your chances of getting hired for Tier 1/2 Service Desk Support System Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Tier 1/2 Service Desk Support System Administrator Job Success

    00100 LEIDOS, INC. interview tips for Tier 1/2 Service Desk Support System Administrator

    Here are some tips to help you prepare for and ace your Tier 1/2 Service Desk Support System Administrator job interview:

    Before the Interview:

    Research: Learn about the 00100 LEIDOS, INC.'s mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Tier 1/2 Service Desk Support System Administrator interview at 00100 LEIDOS, INC., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the 00100 LEIDOS, INC.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Tier 1/2 Service Desk Support System Administrator Positions

    Setting up job alerts for Tier 1/2 Service Desk Support System Administrator is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!