Urgent! Tier 2 Cloud Support Job Opening In San Antonio – Now Hiring Applied Research Associates, Inc.
**Description**
At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.
If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our San Antonio, TX division of ARA has an exciting opportunity worth considering.
Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The successful applicant will:
1.
Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
2.
Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
3.
Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
4.
Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
5.
Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
6.
Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
7.
Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.
**Tier 2 Cloud Support Position Requirements:**
+ **U.S. Citizen** (No exceptions; green card holders are not eligible)
+ Currently **holds at least a DoD Secret Security clearance**
+ Bachelor’s degree or higher in IT, CS, or other closely related field with 2-4 years of work experience **OR** MS with 0-2 years of work experience
+ Must be willing to participate in On Call and weekend work as needed
+ Minimum 2 years of experience supporting virtual environments
+ Minimum 2 years of experience supporting Windows Server or Linux-based systems
+ Successfully acquire and maintain Special Access Program (SAP) access
+ Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire.
+ Good oral & written communication skills
+ Excel as a team player and strive to maximize team & department performance
+ Willing to work on-site, daily, at our _San Antonio, TX_ location
+ Qualified candidates who accept an offer of employment will be subject to completing a national security risk assessment based on SEAD-3 reporting requirements.
All offers of employment will be contingent upon a favorable national security risk assessment based on SEAD-3 reporting requirements
**Tier 2 Cloud Support Position Preferences:**
+ 3+ years supporting hybrid cloud environments (e.g., Azure Government, AWS GovCloud, OpenStack).
+ Experience with scripting or automation tools (PowerShell, Bash, Python, Terraform).
+ Prior experience working in a classified or Special Access Program (SAP) environment.
+ Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff.
+ Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations.
If this is the perfect job for you please apply online at https://www.ara.com/job-search today!
**Who is ARA?**
Do you want to work for a purpose?
Applied Research Associates, Inc.
(aka ARA) is an employee-owned international research and engineering company.
We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979.
ARA has over 2,300 employee-owners and continues to grow rapidly.
Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm.
The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience.
Employee ownership ensures you have a voice in what happens in the company.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/
**Qualifications**
**Education**
**Required**
+ Bachelors or better in Computer Science
**Preferred**
+ Masters or better in Computer Science
**Experience**
**Required**
+ 2-4 years: Relevant Work Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Tier 2 Potential: Insight & Career Growth Guide
Real-time Tier 2 Jobs Trends in San Antonio, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Tier 2 in San Antonio, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16492 jobs in United States and 336 jobs in San Antonio. This comprehensive analysis highlights market share and opportunities for professionals in Tier 2 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Applied Research Associates, Inc. is currently hiring and seeking a Tier 2 Cloud Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Tier 2 Cloud Support Jobs San Antonio.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Applied Research Associates, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Tier 2 Cloud Support Jobs United States varies, but the pay scale is rated "Standard" in San Antonio. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Tier 2 Cloud Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Tier 2 Cloud Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Tier 2 Cloud Support interview at Applied Research Associates, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Applied Research Associates, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Tier 2 Cloud Support is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!