Tier 2 / Help Desk lead Top Secret clearance

Job description

**Req ID:** RQ208966
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Information Technology (IT) Projects,Information Technology (IT) Support,IT Customer Support
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

GDIT has an amazing opportunity for an IT Lead to provide world-class IT project support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.

As an IT Lead, you set the foundation of our overall approach to executive IT support.

You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Lead with GDIT.

A career in IT means connecting and enhancing the systems that matter most.

In this role, you are the foundation of our overall approach to executive IT support.

You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator.

As an IT Lead, you will help ensure today is safe and tomorrow is smarter.

Our work depends on an IT Lead joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

When we succeed, you succeed and together our best becomes better.

HOW AN IT LEAD WILL MAKE AN IMPACT:

+ Act as the primary liaison between the IT Projects Technicians and the Project Management team to provide technical expertise and support throughout the lifecycle of IT projects.
+ Specialize in the physical deployment and configuration of IT equipment.
+ Lead the staging, moving, installing, and troubleshooting of IT hardware like desktops, phones, printers, and network equipment during office moves, renovations, or new office setups.
+ Work closely with project managers and other IT staff to ensure successful project completion, adhering to timelines and technical specifications.
+ Responsible for documenting equipment deployments, updating inventory databases, and escalating complex technical issues to senior technicians when needed.

WHAT YOU’LL NEED TO SUCCEED:

+ Required Experience: Bachelors' Degree in a related discipline and a minimum of five or more years of IT customer support experience preferred.
+ Required Technical Skills: Technical support, networking, application support, problem solving.
+ Required Certifications: CompTIA Security+ required within 6 months of start date
+ Security Clearance Level: Active Top Secret with SCI Eligibility
+ Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable.

Must be able to pass a basic English Language assessment test.
+ Location: On Customer Site, Washington, District of Columbia

The likely salary range for this position is $94,676 - $128,092.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Required Skill Profession

Other General