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Tier 2 IT Technician - Grand Rapids MI Job Opening In Grand Rapids – Now Hiring Applied Innovation


Job description

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician.


The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.


This is a Monday to Friday position from 8 AM - 5 PM.


There is a rotating on-call schedule once training is complete about 2-3 times per year.  Essential Duties and Responsibilities:



  •   Installing and supporting customers’ IT environments including user workstations, servers, and other infrastructure devices.  Troubleshooting, resolving, or escalating client technical issues as needed  Updating client documentation in document retention system  Recommending procedure modifications and improvements  Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians  Skills:  This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:  Windows PC, Mac, and server operating system environments   Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management  Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices   Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously   Ability to quickly learn, understand, and manage new systems related to information technology  High degree of flexibility and problem solving.  Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include:   Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.  Three or more years’ experience in an IT related role  One of the following certifications is required:  A+ Certification  NET+ Certification   Microsoft Certified Professional (MCP)  Cisco Certified Network Associate (CCNA)  Server Plus  Other IT related certification  Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center.

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  • Required Skill Profession

    Computer Occupations


  • Job Details

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Unlock Your Tier 2 Potential: Insight & Career Growth Guide


Real-time Tier 2 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 2 in Grand Rapids, United States, highlighting market share and opportunities for professionals in Tier 2 roles.

16483 Jobs in United States
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89 Jobs in Grand Rapids
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Are You Looking for Tier 2 IT Technician Grand Rapids MI Job?

Great news! is currently hiring and seeking a Tier 2 IT Technician Grand Rapids MI to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Applied Innovation adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Grand Rapids. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Tier 2 IT Technician Grand Rapids MI typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Tier 2 IT Technician Grand Rapids MI Job Success

Applied Innovation interview tips for Tier 2 IT Technician   Grand Rapids MI

Here are some tips to help you prepare for and ace your Tier 2 IT Technician Grand Rapids MI job interview:

Before the Interview:

Research: Learn about the Applied Innovation's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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To prepare for your Tier 2 IT Technician Grand Rapids MI interview at Applied Innovation, research the company, understand the job requirements, and practice common interview questions.

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