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Tier 2 Lead Job Opening In Alexandria – Now Hiring Systems Engineering Solutions Corporation


Job description

Years of Experience: 5 years of experience

Education Requirements: Bachelor’s degree in IT, Computer Science, or related discipline

Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering.

Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.

Position Description: Supervises the Tier 2 support team, providing technical guidance and oversight for escalated incidents and service requests.

Manages team performance, ensures adherence to SLAs, mentor staff, and coordinates with Tier 3 and other IT teams to resolve complex technical issues efficiently while maintaining high service quality..

 

Responsibilities:

·       Troubleshooting complex hardware, software, and network issues escalated from Tier 1

·       Managing ticket queues

·       Collaborating with other IT teams

·       Identifying long-term solutions to recurring problems to improve overall support efficiency and user satisfaction  

·       Mentoring staff

Requirements

Required Skills:

·       Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree

·       Public trust security clearance

·      

Preferred Skills

·       CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* are preferred

 

Soft Skills:

 

·       Organizational Skills: Can plan and prioritize work.

Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard.

Good attention to detail.

·       Team Work: Able to enthuse and maintain project interest.

Comfortable working both individually and as part of a team.

Prepared to challenge ideas within a group in a constructive way.

·       Leadership: Acute business acumen and understanding of organizational issues and challenges.

Able to work effectively at all levels in an organization.

·       Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing.

Able to present ideas in a variety of ways depending upon audience and context.

Excellent active listening skills.

·       Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.

·       Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.

·       Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

  • Medical
  • Dental
  • Vision
  • AD&D
  • STD
  • LTD
  • Company paid Life Insurance
  • 401k with employer contribution
  • Paid Time Off
  • Pet Insurance

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Tier 2 Potential: Insight & Career Growth Guide


Real-time Tier 2 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 2 in Alexandria, United States, highlighting market share and opportunities for professionals in Tier 2 roles.

16500 Jobs in United States
16500
15 Jobs in Alexandria
15
Download Tier 2 Jobs Trends in Alexandria and United States

Are You Looking for Tier 2 Lead Job?

Great news! is currently hiring and seeking a Tier 2 Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Systems Engineering Solutions Corporation adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Tier 2 Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Alexandria. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tier 2 Lead?

Key qualifications for Tier 2 Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Tier 2 Lead?

To improve your chances of getting hired for Tier 2 Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Tier 2 Lead Job Success

Systems Engineering Solutions Corporation interview tips for Tier 2 Lead

Here are some tips to help you prepare for and ace your Tier 2 Lead job interview:

Before the Interview:

Research: Learn about the Systems Engineering Solutions Corporation's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tier 2 Lead interview at Systems Engineering Solutions Corporation, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Systems Engineering Solutions Corporation's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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