Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: TOC Operational Analyst Client Facing.
United States Jobs Expertini

Urgent! TOC Operational Analyst - Client Facing Job Opening In Addison – Now Hiring MPOWERHealth

TOC Operational Analyst Client Facing



Job description

Overview

HaloMD

TOC Operational Analyst – Client Facing

Who We Are

HaloMD is a leader in Independent Dispute Resolution (IDR) under The No Surprises Act and state regulations, empowering out-of-network healthcare providers with cutting-edge technology and industry expertise to maximize reimbursements.

Job Summary

The Operational Analyst plays a critical role within the Technical Operations Center (TOC), serving as the primary liaison between our operations team and key clients while turning raw data into actionable insights that drive operational efficiency, automation resilience, and strategic decision-making.

This role is responsible for proactively monitoring system and automation performance, identifying workflow bottlenecks, and directly engaging with clients to address data quality issues and operational concerns.

The analyst must be polished, articulate, and comfortable in client-facing situations while maintaining technical expertise in a fast-paced, high-growth environment.

With a focus on real-time operations, the analyst collaborates closely with developers, incident managers, and business stakeholders to surface risks, uncover trends, and ensure both the reliability of core technologies and exceptional client experience.

Responsibilities

Essential Job Duties and Responsibilities

Client Relationship Management

  • Serve as the primary technical liaison for assigned client accounts, participating in weekly client meetings to discuss operational performance, data quality, and system health.
  • Directly collect client feedback on data quality issues, system performance concerns, and operational requirements.
  • Collaborate with incident managers to ensure client-reported issues are prioritized, tracked, and resolved within agreed SLAs.
  • Translate technical concepts into business-friendly language for client communications.
  • Workflow Monitoring

  • Proactively monitor automations, applications, data pipelines as it relates to client specific processes to detect failures, performance degradation, or delays.
  • Surface abnormalities in real time with particular attention to client-impacting issues and ensure timely triage or escalation when thresholds are exceeded.
  • Root Cause Analysis

  • Investigate operational disruptions using logs, monitoring data, queries, and system outputs across automation, data, and application layers.
  • Contribute to resolution plans and collaborate with support and engineering teams to implement durable fixes and prevent recurrence.
  • Provide clear, timely updates to clients during incident resolution processes.
  • Performance Metrics

  • Build and maintain client-specific dashboards and reports that monitor SLA compliance, automation throughput, application uptime, error rates, and data quality metrics.
  • Prepare regular client-facing reports and presentations on operational performance and improvement initiatives.

  • Ensure visibility into system-wide operational KPIs across teams, leadership, and client stakeholders.
  • Process Optimization

  • Use performance data to identify inefficiencies, recurring issues, or high-friction workflows that impact client experience.
  • Recommend enhancements that streamline operations, improve reliability, and support scale while considering client requirements and feedback.
  • Cross-Team Collaboration

  • Partner with developers, incident managers, infrastructure teams, and business stakeholders to translate client feedback and trends into actionable improvements.
  • Ensure alignment between client expectations, business priorities, and technical operations through data-backed insights and feedback loops.
  • Facilitate communication between technical teams and clients during complex issue resolution.
  • Ad Hoc Analysis

  • Conduct deep-dive investigations into client-reported issues, escalations, exception cases, and performance anomalies.
  • Deliver targeted reports and visualizations to support both internal decisions and client communications.
  • Documentation

  • Maintain detailed, up-to-date documentation for client-specific issues, operational workflows, dashboards, and escalation procedures.
  • Ensure all knowledge is well-organized, accessible, and aligned with incident and change management standards.
  • Document client feedback, requirements, and resolution outcomes for knowledge sharing and process improvement.
  • Qualifications

    Education and/or Experience

  • 2-3 years of experience in operations analysis, business analytics, or IT support
  • Strong SQL and Excel skills and with familiarity in Power BI and Grafana preferred.
  • Willingness to support after-hours incident response when needed
  • Experience in fast-paced or startup environments with high data volumes
  • Strong communication and presentation skills with experience in client-facing or Stakeholder management roles.
  • Professional demeanor and ability to maintain composure during client meetings and high-pressure situations.
  • Proven ability to identify trends and communicate findings clearly
  • Attention to detail with a proactive, solutions-oriented mindset
  • Comfortable managing ambiguity and working independently
  • Perks & Benefits:

  • Remote & Hybrid opportunities – Work from anywhere within the United States with reliable high-speed internet
  • Multiple medical plan options
  • Health Savings Account with company contributions
  • Dental & vision coverage for you and your dependents
  • 401k with Company match
  • Vacation, sick time & Company paid holidays
  • Company wellbeing program with health insurance incentives
  • What’s Next?

    If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.

    #IND123


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your TOC Operational Potential: Insight & Career Growth Guide


    • Real-time TOC Operational Jobs Trends in Addison, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for TOC Operational in Addison, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1433 jobs in United States and 1 jobs in Addison. This comprehensive analysis highlights market share and opportunities for professionals in TOC Operational roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for TOC Operational Analyst Client Facing Job?

      Great news! is currently hiring and seeking a TOC Operational Analyst Client Facing to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MPOWERHealth adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for TOC Operational Analyst Client Facing Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Addison. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for TOC Operational Analyst Client Facing?

      Key qualifications for TOC Operational Analyst Client Facing typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for TOC Operational Analyst Client Facing?

      To improve your chances of getting hired for TOC Operational Analyst Client Facing, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for TOC Operational Analyst Client Facing Job Success
      MPOWERHealth interview tips for TOC Operational Analyst   Client Facing

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the MPOWERHealth's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your TOC Operational Analyst Client Facing interview at MPOWERHealth, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MPOWERHealth's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for TOC Operational Analyst Client Facing Positions

      Setting up job alerts for TOC Operational Analyst Client Facing is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!