Traffic Monitoring Call Center/Surveillance/Dispatcher/Arterial Operator

Job description

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world.

Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM.

With accelerating infrastructure investment worldwide, our services are in great demand.

We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world.

Join us.
**Job Description**
**AECOM** is seeking Arterial Operators based in the Bradenton Area.
Arterial Operators are responsible for monitoring the state arterial roadways in the areas covered by FDOT District 1 and possess a strong familiarity of the District’s arterial network.

There are 1st and 2nd shift opportunities.
Among other tasks, Arterial Operators’ responsibilities include:
+ The Arterial Operators are responsible for the direct monitoring of arterial performance, discovery of operational issues and the reporting of such issues to the arterial operations engineer, local maintaining agency, maintenance contractor or construction contractor as appropriate.

The Arterial Operators are stationed within the STMC, interacting with freeway team to ultimately provide a seamless oversight of the District’s arterial roadway facilities.
+ Monitors the status of traffic signal and system operations, arterial corridor congestion, traffic flow, etc.

by technology tools, including advanced traffic management systems, travel time monitoring, and CCTV cameras.
+ Identifies traffic congestion along the arterial network, based on pre-defined performance measures, then developing and implementing traffic mitigation measures in a timely manner.
+ Entering all scheduled and unscheduled events, congestion and detour routes into SunGuide software and disseminating information using ITS devices, associated applications, websites, and Florida 511 (FL511) system, including for major incidents reported to the TMC outside the Arterial coverage area defined under section 4.2.5, in accordance with District 1 TMC Operations SOP.
+ Detects, confirms and track equipment faults affecting arterial operations and coordinate with IT Consultants, contractors and maintaining agencies as and when needed to resolve the issues.
+ Manage arterial operations in accordance with the District 1 TMC Operations SOP.
+ Detect, confirm, update, and respond to scheduled and unscheduled traffic and incident management events on the arterial network, congestion, and travel time imbalances in the geographical coverage area.
+ Enter all scheduled and unscheduled events and congestion into SunGuide software.
+ Coordinate with other Control Room staff, law enforcement, and external agencies in response to incidents.
+ Coordinate with Arterial Operations Engineers to adjust signal timing as and when needed in response to scheduled and unscheduled events.
+ Continuously monitor signal and system operation through CCTV cameras, Central Signal System Applications, real-time traffic data applications/websites to proactively identify intersection/signal operation issues rather than reactive after complaints received from others, and coordinate signal operation changes with the arterial operations engineers to improve operation and safety at signalized intersections and coordinated signal systems.
+ Detect, confirm, and report equipment faults affecting Control Room equipment and field equipment, including equipment maintained by the signal maintaining agency.
+ Perform daily Arterial ITS infrastructure checks (CCTVs, DMS, MVDS, Video Wall, etc.) early in the mornings and open IT/ITS device failure tickets for malfunctions detected during the check.
+ Perform FREEWAY Operator duties in accordance with Section 4.2.4 as well per District 1 TMC Operations SOP, as and when needed.
+ Coordinate with maintenance staff and signal maintaining agency staff as needed.
+ Follow FDOT District 1 TMC Operations SOP, policies, procedures, guidelines, and preferences.
+ All other tasks assigned by the Department.
**Qualifications**
**Minimum Requirements:**
+ High School Diploma or GED.
+ Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
+ Ability to operate software platforms and web-based applications.
+ Must pass a state and federal criminal history/security background check; must also successfully pass FDOT fingerprint-based Criminal History Records Check
+ Must pass a pre-employment drug screen.
**Preferred Qualifications:**
+ Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
+ Demonstrate ability to meet a high level of customer service expectations
+ Ability to work calmly and professionally in a fast-paced, high-pressure environment
+ Previous experience working in a position that includes heavy telephone, radio, and computer usage
+ Effective oral and written communications skills for in-person, radio, and phone conversations
+ Knowledge of the SunGuide Software and related systems
+ Knowledge of Traffic Signal Central System applications to review, identify and disseminate signal operation issues
+ Ability to interpret or understand geographic information portrayed on a map and map-based applications
+ Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway
+ Efficient and accurate data entry skills
**Additional Information**
+ This position does not include sponsorship for United States work authorization.
+ This position does not include relocation benefits.
Offered compensation will be based on location and individual qualifications.

The expected range is $22.00/hour - $25.00/hour.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees.

Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world.

As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings.

Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.

AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024.

Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions.

Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future.

With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact.

Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned.

Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.

All your information will be kept confidential according to EEO guidelines.
**ReqID:** J10135771
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** East
**Career Area:** Operations & Maintenance
**Work Location Model:** On-Site
**Compensation:** USD 22 - USD 25 - hourly

Required Skill Profession

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