Training and Development Advisor

Job description

**Calling all innovators – find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Training and Development Advisor

**What does a Training and Development Advisor do at Fiserv?**
As a Training and Development Advisor at Fiserv, you will play a crucial role in driving training solutions and change management for the Settlement Controls & Solutions (SCS) division, ensuring effective communication, quality assurance, and process alignment with internal and external clients.

As a pivotal part of the Business Engagement team, you will be the lead advisor in developing and facilitating department-wide training, while analyzing opportunities for new training programs.

You will identify opportunities for enhancement to existing processes, working with the appropriate teams to implement solutions, and creating procedures and training for new business.

**What you will do:**

+ Lead the customized development of curriculum content for tailored stakeholder training.
+ Provide education and shared resources to facilitate optimal client experience.
+ Participate in planning, execution, and evaluation of Business Engagement programs and initiatives.
+ Strategize with clients to develop (and enhance) engagement strategies for overall advancement of client experience.
+ Collaborate and identify areas of opportunity to improve capabilities and partnership processes.
+ Assist in implementation of SCS wide plans in collaboration with leadership and analytics team.
+ Complete change impact assessments and tailored training plans to deliver a wholistic approach to internal and external clients
+ Demonstrate professionalism and emotional intelligence in all interactions.

**What you will need to have:**

+ Experience in facilitating training, learning and development including developing and implementing comprehensive learning strategies
+ Experience with Learning Management Systems (LMS) administration and management
+ Experience in change management and adoption
+ 6+ years of an equivalent combination of education, work and/or military experience

​ **What would be great to have:**

+ Bachelors degree
+ Project management knowledge.

**Important info about this role:**

+ This role is on-site Monday through Friday.

Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding.
+ In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
+ This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

**Perks at work:**

+ We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
+ Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
+ Advance your career with training, development, certification, and internal mobility opportunities.
+ Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-VA1

**Salary Range:**

$75,000.00-$104,000.00

These pay ranges apply to employees in Maryland.

Pay ranges for employees in other states may differ.

Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.

Please:

+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Equal Opportunity:**

Fiserv is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .

Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note to agencies:**

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates.

Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Skill Profession

Other General