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Training Manager Job Opening In Richardson – Now Hiring DSI Systems


Job description

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a dynamic and motivated Training Manager to join our growing team.

This role plays a critical part in driving performance by training call center agents and ensuring that our clients’ products and services remain top-of-mind during every customer interaction.

The Training Manager is responsible for developing, implementing, and overseeing comprehensive training programs tailored to the needs of our workforce.

This includes assessing business objectives, identifying training gaps, and creating solutions that enhance employee knowledge, performance, and engagement.

The ideal candidate will lead various training initiatives, delivering targeted development programs, all with the goal of improving operational effectiveness and ensuring consistent, high-quality support across the organization.

Office requirement: This role will report to our Richardson, Texas office.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners.

Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success.

We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

  • Deliver and facilitate dynamic, engaging, and high-energy training sessions and meetings for both in-person and virtual audiences
  • Oversee the design, development, organization, and execution of AT&T-related training content for partner audiences across the U.S. and internationally
  • Lead, mentor, and support the hiring and development of call center training staff to ensure consistent performance and growth
  • Manage and support all instructor-led training initiatives, including classroom workshops, computer-based training, webinars, Train-the-Trainer (T3) programs, and ongoing education
  • Collaborate closely with content developers to ensure timely and effective creation and scheduling of training materials
  • Ensure all training delivery—both live and virtual—is conducted in a personable, engaging, and professional manner that reflects the AT&T brand
  • Create and maintain job aids, reference materials, and digital learning tools to support training effectiveness across all platforms
  • Analyze audience feedback and performance trends to align training messages and strategies across programs

Requirements

  • Exceptional communication skills with the ability to engage clearly and confidently across all levels of the organization, including entry-level agents and executive leadership
  • Background in wireless, telecom, high-speed internet, wireless, and/or consumer electronics industries
  • Minimum of 5 years of experience in high-level presentation delivery and training curriculum development
  • Proficient in developing, designing, and delivering engaging, audience-focused content across various formats
  • Advanced PowerPoint skills, with the ability to quickly create clear, visually appealing, and well-animated presentations
  • Strong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
  • Skilled in web conferencing platforms such as Zoom, WebEx, and Microsoft Teams
  • Technical ability with A/V setup and troubleshooting, including projectors, TVs, and audio systems
  • Experience with Adobe Creative Suite, Learning Management Systems (LMS), cloud storage services, and audio/video editing preferred
  • Professional appearance and a confident, outgoing demeanor
  • Willingness and ability to travel internationally as needed

Benefits

  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
  • 401k Plan with employer matching
  • Paid vacation, personal/sick days, and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Training Manager Potential: Insight & Career Growth Guide


Real-time Training Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Training Manager in Richardson, United States, highlighting market share and opportunities for professionals in Training Manager roles.

418678 Jobs in United States
418678
176 Jobs in Richardson
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Download Training Manager Jobs Trends in Richardson and United States

Are You Looking for Training Manager Job?

Great news! is currently hiring and seeking a Training Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DSI Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Training Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Richardson. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Training Manager?

Key qualifications for Training Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Training Manager?

To improve your chances of getting hired for Training Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Training Manager Job Success

DSI Systems interview tips for Training Manager

Here are some tips to help you prepare for and ace your Training Manager job interview:

Before the Interview:

Research: Learn about the DSI Systems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Training Manager interview at DSI Systems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DSI Systems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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