Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: trallc is hiring: Communication Support Analyst in Tucker.
United States Jobs Expertini

Urgent! trallc is hiring: Communication Support Analyst in Tucker Job Opening In Tucker – Now Hiring trallc

trallc is hiring: Communication Support Analyst in Tucker



Job description

Posting date

19th September, 2025

Tucker-Reeves Associates (TRA) is seeking a Communications Support Analyst who will facilitate daily support functions of a team that is readily accessible to DHA Leadership and will serve as a primary contact point for questions, requests, and reporting on active service interruptions that are impacting the delivery of healthcare globally from the Global Network Operations Center (GNOC).


Responsibilities



  • Responsible for the daily Communications Cell operations and alignment of GNOC communications to provide information to our key enterprise leaders and stakeholders.

  • Actively engage in the implementation of the Continual Service Improvement Plan for the Global Network Operations Branch (GNOB).

  • Monitor GNOC Ops Cell group box and answering Watch Officer (CIO) telephone hotline.

  • Manage GNOB POC Database for Enterprise Service Owners and Stakeholders.

  • Provide customer support for ServiceNow (MHSSHD) usage issues.

  • Confirm Master Incident and/or Problem record assignment for major issues.

  • Support active documentation of ongoing service interruptions working closely with MIM team to document missing details needed on service interruptions.

  • Participate on MIM Bridge Calls and provide support for executive level requests.

  • Review documentation, notifications, and reporting of active service interruptions.

  • Work with BMC Remedy and ServiceNow (MHSSHD) ticketing systems for daily tasks and record management.

  • Address issues ranging from ticket routing for backend operations to break/fix issues for everyday users, including major PC software troubleshooting, patch maintenance, hardware troubleshooting in a remote setting, and ticket cleanup and maintenance.


Requirements



  • Bachelor’s Degree (High School Diploma and equivalent technical experience and certifications may be used in lieu of BS/BA degree).

  • 3+ years of related job experience; 8+ years without BS/BA degree.

  • Familiar with Service Desk support methodology.

  • Ability to work on shifts (or on call) as necessary to support the 24x7 GNOC mission.

  • ITILv4 Foundations Certification (Preferred).

  • Experience developing various data analytics and operational performance reports.

  • Experience creating and delivering executive summary and after action reports.

  • Experience in developing quality measures and approaches to enhance service quality.

  • Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management.

  • Proven experience with ServiceNow ITSM.

  • Knowledge of ITILv4 practices.

  • Have or able to obtain a successful ADP II Public Trust or Secret Investigation adjudication.

  • Have or able to obtain requisite DoD 8570 certifications.

  • Experience with federal contracting, including the Department of Veterans Affairs.


#J-18808-Ljbffr


Required Skill Profession

Information And Record Clerks



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your trallc is Potential: Insight & Career Growth Guide


  • Real-time trallc is Jobs Trends in Tucker, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for trallc is in Tucker, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 21463 jobs in United States and 3 jobs in Tucker. This comprehensive analysis highlights market share and opportunities for professionals in trallc is roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for trallc is hiring: Communication Support Analyst in Tucker Job?

    Great news! is currently hiring and seeking a trallc is hiring: Communication Support Analyst in Tucker to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at trallc adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for trallc is hiring: Communication Support Analyst in Tucker Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Tucker. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for trallc is hiring: Communication Support Analyst in Tucker?

    Key qualifications for trallc is hiring: Communication Support Analyst in Tucker typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for trallc is hiring: Communication Support Analyst in Tucker?

    To improve your chances of getting hired for trallc is hiring: Communication Support Analyst in Tucker, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for trallc is hiring: Communication Support Analyst in Tucker Job Success
    trallc interview tips for trallc is hiring: Communication Support Analyst in Tucker

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the trallc's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your trallc is hiring: Communication Support Analyst in Tucker interview at trallc, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the trallc's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for trallc is hiring: Communication Support Analyst in Tucker Positions

    Setting up job alerts for trallc is hiring: Communication Support Analyst in Tucker is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!