Triage Software Engineers

Job description

**Job Description:**

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience.

Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

**Location: On-site at our client in Plano, TX.**

**Overview:** The Triage Software Engineer will primarily be responsible for the initial analysis and triage of defects before they are assigned to individual development teams for root cause analysis and resolution.

**Responsibilities:**

+ Perform high-level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues, and move the defects to the correct queue (HU, Server, Tier1, Tier2, etc.) at the earliest.
+ Continuously monitor the defect dashboard, drive defect triage calls, and work closely with PO, Eval & Development team members to clarify defects and track them to closure.
+ Create dashboards and reports for management and other stakeholders
+ Provide a summarization of key points and work with others to cut through ambiguity and bring issues to a resolution

**Skills Required:**

+ Excellent problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level
+ History of working with cross-functional teams to ensure successful product
+ Must be a self-starter with excellent communication skills, attention to detail, and a knack for solving problems creatively
+ Able to work under pressure
+ Experienced in the Automotive Infotainment domain with exposure to embedded software development in C/C++/ Linux
+ Knowledge of how to use JIRA, Confluence, and Logs Analysis Tools
+ High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes
+ Conversant with Linux commands, utilities, and basic Python scripting
+ Experience in Agile and Scrum methodologies
+ Ability to respond promptly, confidently, and effectively to unforeseen situations, such as unexpected questions, obstacles, or opportunities
+ Added Bonus:
+ Experience in designing, developing, and debugging software in a real-time embedded environment
+ Knowledge of how to read DLT logs, DLT-Viewer, and how to apply filters in DLT logs
****** The description supplied above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

Duties, responsibilities, and requirements may change over time and according to business needs.

**Candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.**

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We’re committed to fostering an inclusive environment where everyone can thrive.

**If you are an applicant from the United States, Guam, or Puerto Rico**

DXC Technology Company (DXC) is an Equal Opportunity employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

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Required Skill Profession

Other General