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UMC Service Desk Manager Job Opening In Lubbock – Now Hiring Test New Server


Job description


UMC Service Desk Manager



Education and Experience



  • Bachelor’s degree is strongly preferred.

    Experience in Information Technology may supplement education.


  • Experience managing a call center or team of technical support analysts is preferred.


  • Experience with ITIL and LEAN is desired.


Environmental / Working Conditions



  • Work is contained within a call center environment.

    Extended periods of sitting and desk work are required.


Interaction with Other Departments and Other Relationships



  • Employee must be able to successfully handle stressful and high volume situations.

    All interactions with users and co-workers must always be professional and meet the UMC Standards of Excellence.


Job Description



  • The Service Desk Manager is responsible for overall leadership and management of the IT Service Desk.

    Those responsibilities include staffing, customer service quality oversight and improvement, service desk process improvement, mentoring, coaching and training of the service desk analysts.

    The Service Desk Manager is responsible for quickly identifying related issues and initiating communication to the appropriate team for investigation and issue resolution.

    The Service Desk Manager reviews reports, metrics and SLA’s to ensure that Incidents and Requests are being prioritized and managed appropriately.



Required Licensures / Certifications / Registrations



  • Certifications such as ITIL, HDI and LEAN Six Sigma are preferred.


Physical Capabilities



  • Ability to perform desk work and remain seated for extended periods of time.


Skills and Abilities



  • Provide high quality customer service to our end-users at all times.


  • Efficient phone, listening and typing skills.


  • Ability to correlate many individual incidents into a potential larger problem.


  • Knowledge of ITIL processes and how Incident, Problem, Change and Request Fulfillment impact the Service Desk.



  • Self-motivated and work with minimal supervision.


  • Maintain professional certifications as required.


  • Good communication skills and can take an analytical approach to solving issues.


  • Possesses a basic knowledge of IT and knowledge of several software support tools.








PI0533bda2ca32-30511-31445051

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your UMC Service Potential: Insight & Career Growth Guide


Real-time UMC Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for UMC Service in Lubbock, United States, highlighting market share and opportunities for professionals in UMC Service roles.

205871 Jobs in United States
205871
300 Jobs in Lubbock
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Download Umc Service Jobs Trends in Lubbock and United States

Are You Looking for UMC Service Desk Manager Job?

Great news! is currently hiring and seeking a UMC Service Desk Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Test New Server adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for UMC Service Desk Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lubbock. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for UMC Service Desk Manager?

Key qualifications for UMC Service Desk Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for UMC Service Desk Manager Job Success

Test New Server interview tips for UMC Service Desk Manager

Here are some tips to help you prepare for and ace your UMC Service Desk Manager job interview:

Before the Interview:

Research: Learn about the Test New Server's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your UMC Service Desk Manager interview at Test New Server, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Test New Server's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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