Unified Communication Performance Analyst TS/SCI w/Poly

Job description

**Req ID:** RQ208466
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** Network and Telecommunications
**Skills:**
Telecommunication Systems,Teleconferencing Systems,Troubleshooting
**Certifications:**
COMP TIA SECURITY + - CompTIA - CompTIA
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

Unified Communication Performance Analyst

The Unified Communication Performance Analyst will play a critical role in deploying, configuring, and managing SL1/VOSS, our new enterprise monitoring tool for Unified Communications.

This tool will monitor and ensure the performance of critical communications systems, including Skype for Business (SfB), Microsoft Teams, Cisco CMS, Cisco Phones, and VTC.

As the primary point of contact for UC system performance, the successful candidate will act as the first line of defense, working independently to ensure that all communication systems are running optimally and efficiently.

This position requires a self-starter who can quickly learn and implement new technologies while maintaining operational stability.

The ideal candidate will be able to independently troubleshoot and resolve issues, making a significant contribution to the reliability and success of our communication systems.

Unified Communication Performance Analyst

Key Responsibilities:

● Tool Implementation & Deployment:

+ Lead the deployment and configuration of the SL1/VOSS monitoring tool across all Unified Communications platforms (SfB, Teams, Cisco CMS, Cisco Phones, VTS).
+ Collaborate with cross-functional teams to ensure integration of SL1/VOSS with existing systems and infrastructure.

● System Monitoring & Performance Optimization:

+ Monitor system performance and availability for all Unified Communications tools.
+ Analyze performance data to ensure that UC systems meet or exceed defined performance standards.
+ Proactively identify and address any performance or routing issues affecting communications.

● Troubleshooting & Issue Resolution:

+ Act as the first line of defense for resolving performance issues and escalations.
+ Work independently to troubleshoot, identify root causes, and resolve issues in a timely manner.
+ Collaborate with vendors and internal teams to resolve more complex issues.

● System Evolution & Improvements:

+ Continuously evolve and improve SL1/VOSS to enhance monitoring capabilities and system performance.
+ Stay up to date with industry trends and new features in SL1/VOSS, applying these improvements to ensure system reliability and performance.

● Documentation & Reporting:

+ Develop and maintain comprehensive documentation for SL1/VOSS configurations, monitoring parameters, and troubleshooting procedures.
+ Generate performance reports and provide insights to stakeholders on system health and areas for improvement.

● Collaboration & Knowledge Sharing:

+ Provide support and guidance to team members and other departments on using SL1/VOSS for performance monitoring and troubleshooting.
+ Participate in regular meetings with internal stakeholders to review system performance and make recommendations for improvements.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Technical Training, Certification(s) or Degree
● Required Experience: 5+ years of related experience (Systems Engineering or Infrastructure support role, preferably in Unified Communications or Networking)
● Required Technical Skills:

+ Strong understanding of Unified Communications architecture, including VoIP, video conferencing, and real-time collaboration technologies.
+ Familiarity with performance monitoring, alerting, and system optimization techniques.
+ Proficiency in Windows Server, Linux, and/or cloud-based environments.
+ Knowledge of networking protocols (e.g., TCP/IP, SIP, DNS, DHCP, QoS) and experience with networking tools (Wireshark, etc.).

● Required Skills and Abilities:

+ Proven experience with Unified Communications platforms (e.g., Microsoft Teams, Skype for Business, Cisco CMS, Cisco Phones, VTC).
+ Experience with monitoring tools like SL1/VOSS or similar performance monitoring platforms is highly preferred.
+ Experience with networking protocols, system diagnostics, and troubleshooting.

● Personal Attributes:

+ Self-starter with a proactive approach to problem-solving and continuous improvement.
+ Strong analytical and troubleshooting skills with the ability to identify and resolve complex technical issues.
+ Excellent communication and interpersonal skills, capable of working independently and as part of a team.
+ Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

● Location: On Site

● Security Clearance Level: TS/SCI w/Poly
● US Citizenship Required

● Certification Required: DoD 8570 IAT Level II certified

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

**#GREENWAY**

The likely salary range for this position is $114,750 - $155,250.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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