Unified Communications (UC) Field Engineer ONSITE

Job description

**Req ID:** RQ209161
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** Other
**Job Family:** IT Infrastructure and Operations
**Skills:**
Cisco IP,Cisco Telephony,Unified Communications
**Experience:**
4 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

The Unified Communication (UC) Communications Field Engineer is the network/WAN/Cloud interface for all other team members, assisting all UC efforts that interoperate across the WAN.

This position is also the principal interface with security, database, and application operations, engineering and implementation services in direct support of all UC functions, to include ensuring all policies, processes, and security protections are complied with.

This position works in a fast-paced, rapidly changing, collaborative environment, and requires strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.

**MEANINGFUL WORK AND PERSONAL IMPACT**

+ Provide expert level support for the Implementation, Deployment and Engineering of UC services.
+ Work on issues related to performance management, implementation engineering, fault isolation, troubleshooting UC systems that traverse the WAN/Cloud/Managed Services
+ Troubleshoot the following UC solutions as they collaborate and interoperate across a WAN and Cloud environment – Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways)

+ Create firewall/ACL rule requests for system changes, implementations and deployments
+ Current staffing provides for one individual on shift at all times for this function
+ Skills in the documentation of UC systems and their required services in both word, pdf, and drawing formats (Visio) are required
+ Provide WAN/Cloud subject matter expertise and be the interface with all other engineering teams to facilitate implementation, operations, maintenance and enhancement of Unified Communications services
+ Develop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of Enterprise UC services
+ Communicate proactively and effectively with customers

**WHAT YOU’LL NEED TO SUCCEED**

+ **Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work**
+ Bachelor's degree in Computer Science, MIS, related field or the equivalent and 6 years related experience or a MS and **4 years of experience or the equivalent**
+ Expertise and troubleshooting experience with Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways) as they collaborate and interoperate across a WAN and Cloud environment
+ Experience in the UC areas of Instant Messaging (IM), Teaming/Webinars, Video Teleconferencing, Video Streaming, Video Portals, Video on Demand systems and Digital Signage systems over large geographically dispersed networks
+ Expert knowledge of modern implementations of Cloud services, including the setup and deployment of VM based UC systems
+ Expert level experience in implementing Quality of Service (QoS) in large enterprise networks
+ Expert level experience with using packet capture and snifter programs/systems to diagnose issues and validate UC functionality
+ Knowledge on diverse and collaborative UC environments, and how they interoperate across a diverse WAN comprised of switches, wan balancers, firewalls, and routers
+ Skillset equivalent to Cisco CCIE Collaboration, or CCNP Collaboration with a minimum of 8 years of experience.
+ Working experience with implementing, maintaining, and troubleshooting Cisco IP Telephony and Collaboration Applications
+ Excellent written and verbal communication skills
+ Proven experience with managing and using Dev Ops concepts
+ Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
+ Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
+ **Desired Education, Experience, and Skills**
+ US Citizen with DHS Public Trust suitability clearance/EOD
+ Experience with any DHS agencies or entities
+ Experience using ServiceNow in a Tier 1 - 4 support role

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $79,747 - $94,300.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Required Skill Profession

Other General