Unit Turn Technician

Job description

Location:

• Greater Puget Sound Area Who We Are 11Residential is a property management company specializing in residential multifamily properties in the Western United States.


• Our mission is to provide a quality of living environment that enriches the lives of our residents.
• We firmly believe that when employees feel valued, our communities prosper.
• Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.          We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities.
• Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success.
• Come join us in shaping exceptional living spaces for all!  Discover more about us and our communities at 11residential.com.
• Job Summary The Unit Turn Technician reports to a Regional Maintenance Supervisor and is part of a team of other technicians responsible for preparing apartment homes for new residents and ensuring all maintenance tasks are completed to 11Residential standards.
• Primary responsibilities include performing general maintenance and make-ready tasks such as ensuring timely delivery of market-ready units, maintaining accurate turn tracking in company systems, and supporting the overall appearance and condition of the designated properties.
• This role requires travel to properties throughout the Greater Puget Sound Area.
• If you take pride in quality work and want to deliver an “11 out of 10” customer service experience, then this job is for you!

What you'll be doing:

• Perform general maintenance and unit turnover tasks, including painting, drywall repair, and appliance replacement.


• Complete make-ready duties such as repairing or replacing fixtures, blinds, windows, and cabinetry.
• Diagnose and repair plumbing systems, including faucets, showers, sinks, water heaters, dishwashers, washers/dryers, and garbage disposals.
• Assist with property work order completion as needed.
• Troubleshoot and maintain electrical systems including lighting, outlets, switches, ceiling fans, and breakers.
• Perform basic HVAC diagnostics and repairs and coordinate vendor support for complex systems.
• Replace and repair hardware such as doors, locks, handles, and window/patio door screens.
• Maintain the unit turn process and update the Make-Ready Boards in our internal maintenance software, HappyCo, to ensure timely and consistent completion of tasks.
• Assist with flooring installations or repairs as needed.
• Provide occasional support for curb appeal and groundskeeping, including trash removal, pressure washing, and general upkeep.
• Safely work with paints, pool chemicals, and other potentially hazardous materials in compliance with safety standards.
• Troubleshoot and repair major and minor mechanical systems.
• Communicate daily with on-site property staff to align on unit readiness and maintenance priorities.
• Always deliver professional and courteous customer service — on a scale of 1 to 10, we provide an 11-level experience.
• Travel to various properties across the Greater Puget Sound Area.
• Other duties as assigned per business needs.
• Education and Qualifications  2+ years of experience in property maintenance, general maintenance/construction, and/or related field.
• Multi-family property management experience is highly preferred.  General working knowledge of HVAC and electrical systems, including troubleshooting of heating units, air conditioning, switches, elements, and outlets.
• General knowledge of major and minor mechanical systems.
• Basic computer and software skills including apps and Microsoft Office.
• Must be able to meet the physical requirements of the job.  Strong written and oral communication skills are required.
• A valid driver’s license and reliable transportation is required.
• Must be able to travel to designated work sites throughout the identified portfolios.  A high school diploma/GED.
• Must be able to work on-site.  This position is not eligible for remote work.  Benefits and Total Compensation  The compensation range for this position is $25-$30 per hour.
• This position also provides a monthly driving allowance of $500 per month.
• Exact compensation may vary based on skills, experience, and location.  Benefits   Medical, dental, and vision insurance coverages.  Health savings account.  401(k) with a 4% company match.  30% Employee Rental Discount.  Mileage Stipend for travelling positions.    Education/Tuition reimbursement.
• Paid Time Off – Vacation, Sick, Paid Holidays, Service Day, and Health & Wellness Day.

Exciting growth and development opportunities.    Physical Requirements   To successfully perform the essential functions of this job, the employee must be able to:

•   Lift, push, and pull up to 100 pounds.  Walk the properties several times daily, up to 10 miles a day.  Walk on uneven surfaces and climb several flights of stairs on a regular basis.  Visually and audibly observe and detect signs of emergency.  Sit, stand, reach, bend, and stoop for extended periods of time.  Use standard maintenance equipment.  Speaking and expressing or exchanging ideas by means of written and spoken word.  Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.  The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification.


• They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
• All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.   EEO Statement   11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.    You must pass a background check and drug test for this role.
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