User Experience Design

Job description

Job Title:          User Experience Designer

Department:    Product & Technology

Location:           BILT - Global Brand Support Center, Grapevine, Texas 76051

Overview

BILT Incorporated is a fast-growing software-as-a-service company revolutionizing instructions and training for consumers and professional technicians alike.

BILT creates official 3D Intelligent Instructions® for thousands of products from hundreds of innovative brands and hosts them on a free mobile app.

Users can manipulate interactive animations on a touchscreen, providing a superior training differentiator for products that require assembly, installation, maintenance, programming, or repair.

BILT’s mission is to create an experience so enabling and empowering that it turns users into promoters of the brands we serve.

Our award-winning mobile app provides voice, text, and animated guidance for assembly, installation, maintenance, and repair, serving consumers, professional technicians, and federal government clients.

Our Global Brand Support Center is located in the Dallas-Ft. Worth metroplex between DFW airport and the Southlake Town Square.

About the Job

BILT is seeking a talented User Experience (UX) Designer to join our team in Grapevine, Texas, to design and implement intuitive, secure, and accessible user interface enhancements for our existing mobile and spatial computing platforms (iOS, Android, Windows and visionOS).

This role will support customers from many industries, including federal contracts, requiring current U.S. citizenship and strict adherence to Federal Risk and Authorization Management Program (FedRAMP) standards to ensure compliance and security for government clients.

Responsibilities

• Design User Interfaces: Design new and optimize existing user journeys and interface solutions for mobile, web and immersive platforms, ensuring compliance with federal security and accessibility standards.
  
  Translate complex interactions into clean, accessible, and responsive UI designs, creating flows, wireframes and high-fidelity prototypes using Figma.
  
  Maintain our design system across platforms.
  
  


• FedRAMP Compliance: Include accessibility (WCAG 2.1 AA) and inclusive design best practices in all UX/UI initiatives.
  
  Ensure that all design and development efforts meet FedRAMP requirements (outlined below).


• Cross-functional Collaboration: Work with UX designers, iOS/Android/Windows/visionOS developers, QA teams, and product managers to deliver cohesive, FedRAMP-compliant features and functionality.
  
  


• User Testing and Feedback: Participate in user testing and synthesize insights into actionable design improvements.


• Ensure Code Quality and Security: Collaborate with developers to ensure that user experience designs align with secure development practices.
  
  


• Documentation: Maintain detailed documentation of UX development processes and security controls for FedRAMP audits and Third-Party Assessment Organization (3PAO) reviews.

Qualifications

• Education: Bachelor’s degree in Human-Computer Interaction (HCI), Design, Computer Science, Engineering, or a related field — including practical experience in UX design, particularly within regulated or federal environments


• Citizenship: Current U.S. citizenship required due to federal contract stipulations and FedRAMP compliance.
  
  Candidates must provide verifiable proof of citizenship (e.g., passport, birth certificate).


• Experience:

o   3+ years of experience in UX design for mobile/web applications.

A background in designing for complex or security-sensitive environments preferred.

o   Proven experience designing and implementing user interfaces for iOS, Android, and Windows

o   Experience designing for augmented reality (AR) and spatial computing platform interfaces (e.g. visionOS) is a plus.

o   Experience working with analytics tools and A/B testing frameworks

o   Experience with FedRAMP-compliant or government-related software projects is preferred

• Technical Skills:




• Familiarity with front-end technologies preferred (e.g., HTML, CSS, React, etc).


• Strong knowledge of UI/UX design tools (e.g., Figma, Sketch, Adobe XD) and prototyping tools.


• Familiarity with iOS (Swift) and Android (Kotlin/Java) development environments for collaboration with mobile developers.


• Experience implementing WCAG 2.1 AA accessibility standards


• Additional experience is a plus: Understanding of NIST 800-53 security standards and secure coding practices.
  
  Optional: FedRAMP security controls (e.g., MFA, FIPS 140-2 cryptography, audit logging).




• Soft Skills:




• Strong communication skills for cross-functional collaboration


• Ability to analyze user feedback and federal requirements to create secure, accessible, user-friendly designs




• Clearance: Ability to obtain and maintain a federal security clearance (e.g., Public Trust or higher) is a plus but not required at hiring

FedRAMP Requirements

This role supports federal contracts requiring the following FedRAMP compliance:

• Implement NIST 800-53 security controls, including access control (AC), audit and accountability (AU), and system and communications protection (SC), tailored for cloud environments.


• Develop UX components supporting MFA compliance with NIST SP 800-63B, using FIPS 140-validated encryption for authentication and data protection.


• Maintain a well-defined authorization boundary diagram to depict UX-related system components and data flows, ensuring protection of federal information.


• Support continuous monitoring and periodic 3PAO assessments to maintain FedRAMP authorization, addressing Plans of Action and Milestones (POA&Ms) promptly.


• Adhere to agency-specific requirements, such as U.S. citizenship for personnel handling sensitive data, as specified in federal contracts.

Federal Contractor Guidance

• Citizenship Verification: All personnel must be U.S. citizens, with verification required prior to accessing federal systems or data, per agency contract requirements.


• Background Investigations: Candidates must undergo and maintain a National Agency Check with Inquiries (NACI) or higher clearance, with reinvestigations as required by federal contracts.


• Compliance with FISMA and OMB: Ensure UX development aligns with FISMA, OMB Circular A-130, and NIST standards, protecting federal information in cloud services.


• Contractual Accountability: Adhere to security requirements in federal contracts, including incident reporting and compliance with agency-specific data location requirements (e.g., CONUS-only data processing, if specified).

Work Environment

• This role is based at BILT’s Global Brand Support Center in Grapevine, Texas, near DFW Airport and Southlake Town Square.


• Routine use of standard office equipment (computers, tablets, phones, email, and FedRAMP-compliant communication platforms like Microsoft Teams).


• Physical demands include prolonged computer use and occasional lifting of up to 25 pounds.


• Office hours: 8:30 AM–5:30 PM, Monday through Friday, with convenient parking and nearby amenities.


• Federal contract work may require coordination with government stakeholders and adherence to secure development practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

About BILT

BILT provides 3D Intelligent and Immersive Instructions, creating and delivering interactive content for iOS, Android, Windows and now turnkey guided work instructions for visionOS.

The award-winning platform revolutionizes DIY experience as well as professional training and operational enablement.

BILT is accessible, sustainable, and efficient.

At BILT, you will collaborate with a dynamic team of designers, developers, and product managers to deliver secure, innovative 3D interactive instructions for federal and commercial clients.

Your expertise will enhance user experience, ensure compliance with federal security standards, and support mission-critical federal contracts, advancing BILT’s mission to revolutionize instructions and training.

Join us in a collaborative, innovative environment where your skills will drive global impact.

For more information go to: and submit a profile resume in our applicant tracking system. 

*This position is located in the Grapevine Brand Support Center in Texas.

BILT is a veteran friendly company, and an Equal Opportunity Employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We do not accept unsolicited agency resumes.

We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes.

Unsolicited resumes will be considered our property and will be processed accordingly.

Required Skill Profession

Computer Occupations