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User Support Analyst Job Opening In New York – Now Hiring Stout


Job description

The User Support Analyst will assist in the internal Information Technology Help Desk.

 He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals.

 This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience.

This role will start as a temp position with the potential to convert to a permanent role.

Major Duties and Responsibilities:

  • Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner

  • Addresses complicated support issues

  • Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices

  • Identifies, researches, and resolves high-level technical problems

  • Works with staff to customize solutions and/or contacts vendors if needed

  • Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks

Qualifications

  • Familiar with a variety of IT concepts, practices, and procedures

  • Ability to handle long term projects from beginning to end

  • Ability to follow-through on multiple projects simultaneously

  • Ability to communicate effectively with management and staff

  • Detail oriented

  • Team oriented individual  

  • Possesses good communication skills in order to assist the user support team

  • Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices

  • Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools

  • Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking

  • Must be qualified to work in the U.S. without employer sponsorship

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

  • Required regularly to stoop, kneel, crouch, or crawl

  • Required regularly to sit and walk

  • Required occasionally to lift and/or move up 50 pounds

  • Required to have specific vision abilities such as close vision and the ability to adjust focus

  • This role requires in-office presence 5 days a week.

    If hired permanently, position will be hybrid with two mandatory in-office days as agreed upon with your manager; additionally , you may be required to be in office additional days if needed.

Education and/or Training:

  • Currently pursuing or has a 4-year degree in Computer Science, Information Technology, or another relevant field

  • Looking for someone with at least 2 years of experience in user support, help desk or IT related experience

  • Experience working in a professional services environment preferred

For individuals assigned to work in California, Colorado, New York City, or Washington, Stout is required by law to include a reasonable estimate of the compensation range for this role.

The range for this role considers several factors including but not limited to prior work and industry experience, education level, and unique skills.

The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled.

It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Why Stout?
At Stout, we offer a comprehensive Total Rewards program with competitive compensation, benefits, and wellness options tailored to support employees at every stage of life.

We foster a culture of inclusion and respect, embracing diverse perspectives and experiences to drive innovation and success.

Our leadership is committed to inclusion and belonging across the organization and in the communities we serve.

We invest in professional growth through ongoing training, mentorship, employee resource groups, and clear performance feedback, ensuring our employees are supported in achieving their career goals.

Stout provides flexible work schedules and a discretionary time off policy to promote work-life balance and help employees lead fulfilling lives.

Learn more about our benefits and commitment to your success.

The specific statements shown in each section of this description are not intended to be all-inclusive.

They represent typical elements and criteria necessary to successfully perform the job.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your User Support Potential: Insight & Career Growth Guide


Real-time User Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for User Support in New York, United States, highlighting market share and opportunities for professionals in User Support roles.

41395 Jobs in United States
41395
1146 Jobs in New York
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Download User Support Jobs Trends in New York and United States

Are You Looking for User Support Analyst Job?

Great news! is currently hiring and seeking a User Support Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stout adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for User Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for User Support Analyst?

Key qualifications for User Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for User Support Analyst?

To improve your chances of getting hired for User Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for User Support Analyst Job Success

Stout interview tips for User Support Analyst

Here are some tips to help you prepare for and ace your User Support Analyst job interview:

Before the Interview:

Research: Learn about the Stout's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your User Support Analyst interview at Stout, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Stout's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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